Don's Review
Portola Valley Garage, Portola Valley CA and Menlo Park CA, 94028 and 94025, Auto Repair, Engine Repair, Transmission Repair, Brake Repair and Smog Check Station Service
5 Star Review

Summary: Excellent, thorough

Review: Excellent, thorough work. Surprisingly expensive.

Reply: Mr. Neeper ..Thanks for your 5 star review. Also thanks for being extremely patient while we were trying to determine your "clutch" screeching noise/s! I just want to define expensive??? After 3 of my techs and myself spent well over an hour+ road testing, pulling wheels and inspecting the brakes. We even put HD borescope through the clutch release fork opening looking for any rust at the release bearing that might cause your complaint that you stated was your clutch screeching. (diagnostic time that you were not charged for at all.) Then one EARLY AM, one of my techs road tested your truck, and BINGO heard the awful noises! We found the culprit to be slightly loose belts. Which we charged you $49.50! after ALL the time we spent on it. Anyone else would of most likely put a new clutch in it instead of taking all that time to pinpoint your actual complaint. Also upon inspection of your truck we found brake fluid leaking from the rear wheels cylinders. We called you and said this is a safety issue and we should fix it BEFORE it saturates the braking lining.(which would of been more costly) I recall that being just over $400 for replacing the defective parts, flushing and bleeding the whole brake system. Also we are $10-21 an hour cheaper then any local repair shop and definitely cheaper then any dealer. (You would of got your truck back from the dealer and on the invoice it would of said ("Can not duplicate at this time") So in reality we actually saved you lots of money. 1) by not replacing your clutch and 2)Before it became a bigger issue fixing your brake fluid leakage before saturated the brake shoes or worse losing your brake fluid.

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Review Date:
Reviewer Location: PORTOLA VALLEY, CA
Shop Information

Portola Valley Garage in Portola Valley

Portola Valley Garage, Portola Valley CA and Menlo Park CA, 94028 and 94025, Auto Repair, Engine Repair, Transmission Repair, Brake Repair and Smog Check Station Service
4170 Alpine Rd
Portola Valley, CA 94028
650-851-7442
  • Auto Repair
  • Engine Repair
  • Transmission Repair
  • Brake Repair
  • Smog Check Station Service

Hello, I'm Tom Ramies, owner of Portola Valley Garage. We pride ourselves in being able to assist you with all of your auto repair and service needs.

As Portola Valley and Menlo Park’s experts in automotive services, our team of extensively experienced technicians offer world-class service in everything Auto Repair.
Is your Check Engine Light on? It’s time for a trip to the Engine Repair professionals at Portola Valley Garage. Let our technicians get your car’s engine running like the day you bought it.
A poorly maintained transmission can cause numerous driveability issues. Whether its regular maintenance or a total replacement, our Transmission Repair experts have the tools and experience to get the job done.
We pride ourselves on offering our friends in Portola Valley and Menlo Park the best in Brake Repair. Our auto repair shop offers everything from complex mechanical solutions to basic maintenance services.
Be a friend to mother nature and keep your emissions clean. Our Smog Check Station Service experts can performed the full range of smog and emissions tests and repairs.

Category: Auto Repair & Service

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