Don's Review
Portola Valley Asian Garage, Portola Valley CA, 94028, Toyota Repair, Lexus Repair, Acura Repair, Nissan Repair and Honda Repair
5 Star Review

Summary: Excellent, thorough

Review: Excellent, thorough work. Surprisingly expensive.

Reply: Mr. Neeper ..Thanks for your 5 star review. Also thanks for being extremely patient while we were trying to determine your "clutch" screeching noise/s! I just want to define expensive??? After 3 of my techs and myself spent well over an hour+ road testing, pulling wheels and inspecting the brakes. We even put HD borescope through the clutch release fork opening looking for any rust at the release bearing that might cause your complaint that you stated was your clutch screeching. (diagnostic time that you were not charged for at all.) Then one EARLY AM, one of my techs road tested your truck, and BINGO heard the awful noises! We found the culprit to be slightly loose belts. Which we charged you $49.50! after ALL the time we spent on it. Anyone else would of most likely put a new clutch in it instead of taking all that time to pinpoint your actual complaint. Also upon inspection of your truck we found brake fluid leaking from the rear wheels cylinders. We called you and said this is a safety issue and we should fix it BEFORE it saturates the braking lining.(which would of been more costly) I recall that being just over $400 for replacing the defective parts, flushing and bleeding the whole brake system. Also we are $10-21 an hour cheaper then any local repair shop and definitely cheaper then any dealer. (You would of got your truck back from the dealer and on the invoice it would of said ("Can not duplicate at this time") So in reality we actually saved you lots of money. 1) by not replacing your clutch and 2)Before it became a bigger issue fixing your brake fluid leakage before saturated the brake shoes or worse losing your brake fluid.

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Review Date:
Reviewer Location: PORTOLA VALLEY, CA
Shop Information

Portola Valley Asian Garage in Portola Valley

Portola Valley Asian Garage, Portola Valley CA, 94028, Toyota Repair, Lexus Repair, Acura Repair, Nissan Repair and Honda Repair
4170 Alpine Rd
Portola Valley, CA 94028
650-851-7442
This shop is not in the AV network anymore.
  • Toyota Repair
  • Lexus Repair
  • Acura Repair
  • Nissan Repair
  • Honda Repair

I'm Tom Ramies, owner of Portola Valley Asian Garage in Portola Valley. We pride ourselves in being able to assist you with all of your Asian auto service and repair needs.

As Portola Valley’s experts in Asian automotive services, our team of extensively experienced technicians offer world-class service in everything Toyota Repair.
Problems with your Lexus? It’s time for a trip to Portola Valley Asian Garage. Let our Lexus Repair experts get your Lexus running like the day you bought it.
We pride ourselves on offering the residents of Portola Valley the best in Acura Repair. Our auto repair shop offers everything from complex mechanical solutions to basic maintenance services.
Within our Asian auto specialty, our Nissan Repair team has experience servicing nearly every make and model of Nissan.
Hondas often require specialized knowledge and training to properly service. Our Honda Repair experts are qualified to perform the full range of Honda services and repairs, no matter how complex.

Category: Auto Repair & Service

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