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Virginia Auto Service in 85004, Phoenix AZ

Auto Repair, Phoenix AZ 85004

386 E Virginia Ave

Phoenix, AZ 85004

602-266-0200

Rating Summary of 192 Reviews

5 star review average

We specialize in:

Auto Repair

Virginia Auto Service provides complete car care in downtown Phoenix, Arizona, for all Japanese & European imports, domestic cars, light trucks & SUVs. Voted AZCentral’s Reader’s Choice for Best Auto Repair in Phoenix. Winner of Motor Age Magazine Top Shop Award for 2012 and 2010, and A+ Rated by the BBB.

Visit our website for the latest specials or to schedule an appointment.
http://www.virginiaautoservice.com/

Listen to owner Matt Allen on Bumper to Bumper Radio, every Saturday from 11:00 am to noon on 92.3 KTAR FM.

Category: Auto repair shop

Leave Your Own Review

Featured Reviews

	Excellent
Alison F. Phoenix, AZ	My experience at Virginia Auto Service was excellent. I will definitely be using them in future and would gladly recommend them to others. I feel they strive to be a superior business and it shows. Alison F.
on 1/11/2019 for an auto repair of their Honda

	Excellent service
Greg D. Phoenix, AZ	Excellent service, communication and follow up.
on 9/12/2018 for an auto service of their Toyota

	Quality Care
Sam Phoenix, AZ	Excellent service and done on time
on 2/15/2018 for an auto service of their Volkswagen

	Reliable
Sharona G.	I liked the pics and explanations of work needed with high pressure sales like the dealer. Also transport to work makes this possible
on 2/14/2018 for an auto service

	Efficient, professional, and friendly
Dave F. Phoenix, AZ	Good, professional, unfussy. They do what is said on the tin. No bullshit!
on 2/14/2018 for an auto repair of their Mazda

	Outstanding
Michael C. Phoenix, AZ	The customer service was excellent. Everything was up front and honest! The quality of work was great, getting the services warrantied was unexpected and an outstanding value add, and the update on work I may want to consider was a plus. I will continue taking my vehicles to Virginia Auto Care for these reasons!
on 11/30/2017 for an auto service of their Toyota

	Fair and quality work
Brutus De G.	Fast and reasonable, and serious about their work
on 11/14/2017 for an auto service

	The best
Natalie	The entire staff is awesome! Knowledgeable, trustworthy and customer service is a priority!
on 11/9/2017 for an auto service

	Excellent
Hollis P. Phoenix, AZ	excellent service and quality of work and customer friendliness
on 3/16/2017 for an auto repair of their Audi

	Awesome
Kerry B. Phoenix, AZ	Every aspect of my visit exceeded my expectations. From the instant I got there, until my vehicle was completed. Everything was absolutely spectacular. It was an awesome experience. Reply: Kerry we live to get feedback like this. Thank you! We look forward to seeing you next time!
on 3/11/2017 for an auto repair of their Dodge

	Honest
Ruth R. Phoenix, AZ	Excellent work, customer service, honest, estimates are right on the money. Reply: Ruth, thank you so much for taking the time to leave a review. It's always great to see you!
on 3/10/2017 for an auto service of their Buick

	Excellent mechanics
Candice M. Phoenix, AZ	I would recommend Virginia Auto Service
on 3/9/2017 for an auto service of their Hyundai

	Recommend
Steve T. Phoenix, AZ	I recommend Virginia all the time. On my last visit I was taking an Uber from the airport to pick up my car and the driver asked me about Virginia and I told him they are the best
on 3/8/2017 for an auto service of their GMC

	Absolutely wonderful
Emily B. Phoenix, AZ	It was clean, nice and comfortable! What an experience! I received a letter postcard in the mail and was referred my word of mouth. With affordable prices, I will definitely be back! Reply: Thank you Emily. We sure appreciate your business. And thank you for taking the time to leave your feedback. We look forward to seeing you soon!
on 3/8/2017 for an auto service of their Toyota

	Great care and service
C. G. Phoenix, AZ	I received the best of service. Reply: Thank you for your review! We look forward to seeing you next time!
on 2/8/2017 for an auto repair of their Hyundai

	Great team
Cathy E. Phoenix, AZ	I love telling people how great Virginia Auto's staff take care of me. Recently they found a expensive problem and could have done the work, but instead that went to a great deal of trouble to work with he manufacture and I was able to get the work done under a warranty that I did not even know I had. I am such a fan of Virginia Auto. I have been a customer for 18 years and hope to be for another 18. Reply: Cathy, thank you! We love it when we can help people save money! See you next time!
on 2/7/2017 for an auto repair of their Toyota

	Outstanding
Doris	Excellent , reliable service. I've referred colleagues and friends to Virginia Auto.
on 2/3/2017 for an auto service

	Highly recommend
Christopher S. Phoenix, AZ	So far I would recommend you guys to all my friends.
on 1/24/2017 for an auto service of their Pontiac

	The shop has it all!
Cheryl B. Phoenix, AZ	I have been going to Virginia Auto for several years now. They are very professional and the quality of their work is excellent. A real plus is that they will take you to work (I work nearby, one of the reasons I chose this shop). I don't have to lose a whole Saturday waiting for a car repair. Reply: Thank you Cheryl! We appreciate your kind words!
on 12/23/2016 for an auto service of their Hyundai

	Quality Care
Carol W. Phoenix, AZ	I love Virginia Auto. I have never felt more confident and comfortable in taking my car into a shop for repair or service. Reply: Thank you Carol. We always try to treat our customers like family. :) Happy Holidays!
on 12/21/2016 for an auto service of their Honda

	Excellent
Anonymous	Service is excellent and was informed of work recommended. The work on my car was done without delay. I would highly recommend Virginia Auto.
on 12/8/2016 for an auto service

	Clean shop
Iliana S.	I would definitely recommend Virginia! They were fantastic! They sent me an extremely detailed report of the tests they performed on my car. They listed everything by whether it is urgent, can wait or is in good condition which was very helpful. They even took pictures of the things that needed repair. The employees were very polite and professional. They even washed my car, cleaning the windows and mirrors inside and out. I felt very taken care of with them and will definitely take my car back for future repairs. Reply: Thank you Illiana! We love helping customers take care of their vehicles! :)
on 12/3/2016 for an auto service

	Prompt service
Anonymous	It is very good and reliable.
on 11/10/2016 for an auto service

	Very friendly
Beckie R. Phoenix, AZ	They are honest and very friendly, great place to go.
on 10/29/2016 for an auto repair of their Toyota

	Excellent
Jim G. Phoenix, AZ	quality work you can trust Reply: Thank you Jim! We appreciate your business!
on 10/25/2016 for an auto service of their Kia

	Great service
Marc	Honest reliable service great to do business with Reply: Marc, thank you for your review! We look forward to seeing you next time!
on 10/25/2016 for an auto service

	Couldn't be happier
Tim K.	I would tell them that the guys at Virginia Auto take good care of you. They have been taking care of my car for years, and they always done a great job. This last service, one of my hubcaps was missing and they took immediate action to fix the problem.
on 10/20/2016 for an auto service

	Highly recommend
Mike L. Phoenix, AZ	Good Quality work, efficient,clean, friendly
on 10/18/2016 for an auto service of their Chevrolet

	The best
Michael K.	I would tell them to absolutely try you. Your shop was SUCH a pleasant surprise. You are just a couple bucks more than other places I have been to in the past - LITERALLY just a couple bucks. So worth it though. Fast pick up. Fast drop off. No gimmicks. Super nice. Very thorough. Very accommodating. Completed the work before the time you quoted to me. SUCH a great experience. In a town where customer service often seems to be a thing of the past, you all truly shine. It really is pretty impressive. Living in Maricopa, I try to support local and do business there... I believe I have no choice but to make an exception to that when it comes to my auto care needs. Thank you so much!
on 10/14/2016 for an auto service of their Chevrolet

	Clean
Lisa	I love Virginia Auto! They are always accommodating and helpful. They dropped me off and picked me up. In the past they've had a loaner car for me. The shop is clean and I feel they truly have my best interest at heart. GREAT people and quality of service!
on 10/13/2016 for an auto service

	Reliable
Lisa L.	They did an awesome job working with me. I didn't feel pressured. They gave me the recommendations and told me what they felt was important according to my financial restrictions. They were very willing to accommodate and work with me.i will be going back for the rest of the needed work on my car.
on 10/11/2016 for an auto service

	Great communication
John Phoenix, AZ	I had work done previously, at 2 other mechanics, on the concerns I brought to Virginia Auto. The estimates were a little higher than I expected but I left having confidence that my truck was in good hands and everything that needed to be repaired was addressed. I was kept informed through out the whole process and knew exactly what to expect. Reply: John, thank you for your kind words! We strive on doing the job right the first time. Thank you for choosing Virginia Auto.
on 9/23/2016 for an auto service

	Friendly and helpful
Clifton G. Phoenix, AZ	I would recommend ANYone to Virginia Auto Service. I've had three repairs done there (coolant pump replacement, battery cable replacement & major oil leak repair, and oil pressure sensor replacement most recently). The repairs have been done quickly and correctly -- the oil leak was repaired in 2012 and now, 4 years later, still no leaks.
on 9/9/2016 for an auto service of their Chevrolet

	Honest
K.bowman	i am very happy customer ..The shop is honest and the work is done right the first time. I recommend to all my family,friends and co-workers Reply: Thank you for your review!
on 8/20/2016 for an auto service

	Go with Confidence
Michael T.	You leave Virginia Auto knowing the service was done correctly. You have the confidence as if you just drove a new car off the showroom floor. Reply: Thank you Michael! Appreciate your review!
on 8/2/2016 for an auto service

	A satisfied customer
Sharon S. Phoenix, AZ	Very satisfied.....good job, friendly, professional, and knowledgeable. Reply: Thank you Sharon! We look forward to seeing you next time!
on 7/27/2016 for an auto repair of their Honda

	Best quality
Eileen C. Phoenix, AZ	I would tell them you guys are the BEST!!
on 7/27/2016 for an auto service of their Chevrolet

	Highly recommend
Jan B. Phoenix, AZ	I would highly recommend Virginia Auto to anyone Reply: Thank you Jan! Appreciate your review!
on 7/21/2016 for an auto repair of their Dodge

	I appreciate your efforts
Barbara C. Phoenix, AZ	the service is great, customer focused. An excellent team.
on 7/21/2016 for an auto service of their Toyota

	Couldn't be happier
Katie S.	The staff is very friendly and the work that they did was superb. They were very helpful and I will definitely be coming back again.
on 7/6/2016 for an auto service

	Very knowledgeable
Gail F. Phoenix, AZ	Great service, friendly staff, work completed timely, they always call if they find something other than what the vehicle was in for to alert the vehicle owner and are up front with pricing.
on 7/1/2016 for an auto service of their Acura

	Professional
Oscar C. Mesa, AZ	It was a very professional service, not always found in the automotive service industry.
on 6/24/2016 for an auto service of their Toyota

	Kind and informative
Scott Phoenix, AZ	The supervisor, Pascal, was amazing. He was so helpful and informative. I would definitely come back and refer all my friends!!!
on 6/4/2016 for an auto repair of their Lexus

	Phenomenal service
Linda Phoenix, AZ	The service people were courteous and professional. The car repair was completed in a timely manner. I appreciated the complimentary ride back to my home by Virginia Auto staff. They even washed my car which I was surprised by and really appreciated.
on 5/25/2016 for an auto service of their Toyota

	Efficient, professional, and friendly
Peggy P. Phoenix, AZ	I would tell them that I can trust your shop to be honest about what work needs to be done, and will perform the work to the best of their ability. If I'm unhappy with anything, Virginia Auto makes it right. But I've never been unhappy. All the work has been top notch, and the guys are all very nice. Thanks!
on 5/21/2016 for an auto service of their Toyota

	Excellence!
Sam L. Phoenix, AZ	The service was excellent and will continue to have my 66 Mustang serviced by Virginia Auto Service's
on 5/14/2016 for an auto service of their Ford

	Excellent
Melanie	The quality of work and customer service is excellent! The employees are very nice, helpful, and knowledgeable.
on 5/13/2016 for an auto service

	Highly satisfied
Dennis J.	I was very satisfied with the service. I had an unusual situation. I was looking to purchase a new to me dodge pu. It was know and not hidden that the engine had a "knock" and probably needed to be replaced. I was told that that did not fall in the parameters of a vehicle ck and would cost an unknown amt. I needed to know before going forward. It ended up the tranny and the AC were shot. I did not purchase vehicle. I was shocked when presented the bill. I was more than happy to pay for your time...I was asked to bring my next vehicle in for inspection. I was charged absolutely NOTHING. I'm not in ahurry to buy my next pu. I've looked at several , only one would I bring to you , the seller declined my requst for you to look at it in your shop. He was willing for you to inspect it where it sat.I walked away. Thank you ,you will see me again and again. I was treated better than I deserved Reply: Thank you for taking the time to leave us a review.
on 5/2/2016 for an auto service

	The best
Truman Seiler I.	Trustworthy people that will only fix what is wrong. Reply: Truman, thank you for your kind review. We appreciate you!
on 4/23/2016 for an auto service

	Outstanding
Amy	I would definitely recommend that they trust Virginia auto service with their vehicle.
on 4/23/2016 for an auto service

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