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Summary: Least favorable experience
Review: Doing business with Protech for 18+ years. This was the least favorable experience. Scheduled an oil change for 3 days in advance. Arrived on time for a usual 15-20 minute service. Not overly busy but service took 60 minutes. No explanation from staff. Technician finally arrived and explained that oil had dripped on to hot exhaust system and had to be cooled before removing. No comments from staff during this time. Had to change balance of schedule for remainder of the day. Basic communications would have been expected.