Summary: Friendly and helpful

Review: Extremely friendly and helpful. Even better, very honest. That's what I really want in a mechanic (and reasonable costs because repairs are expensive!) I was recently told by a regional dealership that I had to have my rear brake pads and rotors immediately. They were down to under 3mm and had to be replaced in 30 days. When would I like to schedule an appointment and for preventive maintenance I needed my transmission fluid and brake fluid replaced. Both were a little dirty so it wasn't an immediate need, but doing so would help me down the road. I thought this was strange because my car was just in this dealership back in Nov and the report stated I had 5mm of pads on the rear. I decided to go to Town and Country Auto for a second opinion. After talking me through the process of how they would be checking my car over (not just the brakes), but they would provide photos and a full description of all checks and work. I left the car overnight. Only a few hours later I got a call that the car had been checked. I got my report with photos via email. There were pictures of all fluids they took from the car and they all looked normal. they included pictures of them measuring the pads (just under 5mm on the rear) and the rotors where thin, but not in desperate need of being replaced. When I showed up to pick up my car they took me through the findings and how I didn't need any work done on the car. On top of this, there was no charge for giving the car a full inspection. They didn't do any work so there wasn't anything to charge for they said. I've had some really bad luck with contractors and garages in my life so I'm very skeptical of places, but I have to say I was really impressed. I don't know if other garages would or wouldn't have tried to take advantage, but T& C didn't. I was really impressed with their professionalism, how nice and helpful they were, and that they didn't try to rip me off. Thank you very much T & C. Very much appreciated.

Shop Information

Town and Country Auto Repair Eldersburg in Eldersburg

Auto Repair, Eldersburg MD 21784

6320 Sykesville Rd

Eldersburg, MD 21784

410-552-6608

We specialize in:

• Auto Repair
• Tire and Alignment Service
• Brake Service
• Routine Maintenance
• Advanced Diagnostics
• Engine Repair

Hello! Welcome to Town and Country Auto Repair Eldersburg. With over 8 years in business, we are proud to be your local Automotive Repair experts. As the premier auto repair shop in Eldersburg, our highly trained automotive technicians take pride in all of their Auto Repair efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Town and Country Auto Repair Eldersburg will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Eldersburg residents, as well as those just driving through.

Category: Auto Repair & Service