David's Review
Auto Tech Services of Rochester, Rochester WA, 98579, Diagnostics and Repair, Alignment Service and Digital Inspections
1 Star Review

Summary: I would say... don’t fall for the free inspection

Review: I would say... don’t fall for the free inspection at their leisure (when they get free time to check it out) I left my only vehicle with them Thursday - Tuesday to have a wabble check out when I reach 50mph. On Tuesday when I arrived to see if it had been looked at... I was told it was just put on a lift. Then all the sudden it was pulled up front and I was told the cause of the wabble couldn’t be determined and that I should just get a whole new suspension (lift kit), but that may not fix the issue and isn’t guaranteed. Then I was presented with a $140 bill and my car held hostage until I paid. I said it was a complimentary inspection to find the problem and then fix it. The bill was all labor and tax. Nothing was fixed and the problem was not identified. How many hours do they claim to have slaved over finding the issue? $140 dollars worth of hours I guess.... even though I was told the car was just put on a lift. I was so upset and needed my car so paid the ransom fee and then disputed the charge with bank. Hope I get the money back so I can actually get something fixed and fix the problem. Urgh.

Reply: Hi David, We are so sorry that you had a disappointing experience regarding your jeep. Of course we always strive to provide the best service possible. I understand that you had hoped we could get to your vehicle sooner, however without an appointment, we invited you to drop it off and we would get to it as soon as we could. We did provide our free inspection as we always do so our guests will know the current status of their vehicle. Additionally we did a thorough inspection with detailed pictures and documentation of where we believe the concerning "wobble" is coming from. As I investigated your concern, I can see where we did not separate the detailed diagnostic pictures out from our free inspection. I can assure you the details we provided for you concerning your wobble, were far more comprehensive than our normal courtesy inspection. I apologize for that misplacement of information on behalf of the team.Please feel free to call the shop and contact me if you'd like to talk about this. My ext is 108 Sincerely, Toni Customer Service

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Reviewer Location: Olympia, WA
Shop Information

Auto Tech Services of Rochester in Rochester

Auto Tech Services of Rochester, Rochester WA, 98579, Diagnostics and Repair, Alignment Service and Digital Inspections
18225 Pendleton St SW
Rochester, WA 98579
360-273-8306
  • Diagnostics and Repair
  • Alignment Service
  • Digital Inspections

Hello! Welcome to Auto Tech Services of Rochester. With over 21 years in business, we are proud to be your local Automotive Repair experts. As the premier auto repair shop in Rochester, our highly trained automotive technicians take pride in all of their Diagnostics and Repair efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Auto Tech Services of Rochester will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Rochester residents, as well as those just driving through.

Category: Auto Repair & Service

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