Owen's Review
Grassland Car Care Center, Franklin TN, 37069, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
5 Star Review

Summary: Complete catastrophic

Review: Complete catastrophic customer service failure on this transaction. Jeff called and walked through the service needed and pricing expectations. The expectation set was $2,400 and the final bill when the vehicle was ready was $3,700. I asked Sara in person to add an oil change to the total services when I dropped the vehicle off. Upon pick up, the oil change had not been completed. Sticker shock, miscommunication, services not completed resulted in an extremely frustrating and disappointing customer experience.

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Review Date:
Reviewer Location: Brentwood, TN
Shop Information

Grassland Car Care Center in Franklin

Grassland Car Care Center, Franklin TN, 37069, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
1105 Battlewood St
Franklin, TN 37069
615-790-3600
  • Automotive repair
  • Truck Repair
  • Brake Repair
  • Maintenance & Electrical Diagnostic
  • Engine Repair
  • Tires
  • Transmission Repair
  • Repair

Hello! Welcome to Grassland Car Care Center. With over 24 years in business, we are proud to be your local Automotive Repair experts. As the premier auto repair shop in Franklin, our highly trained automotive technicians take pride in all of their Automotive repair efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Grassland Car Care Center will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Franklin residents, as well as those just driving through.

Category: Auto Repair & Service

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