Colin's Review
Grassland Car Care Center, Franklin TN, 37069, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
3 Star Review

Summary: "Gold" standard

Review: Customer service was excellent, however, after an "inspection" to a vehicle, you would think one would notice an unplugged connection to one of the cylinders. The car was running very strange after I picked it up. After Googling the issue, it was an easy fix. I shouldn't have had to do that. Other than that, the oil change was nice, but the fluids were not topped off, or tires rotated as stated on advertisements. Polite people, just potentially looking to take advantage of people who know their car to some degree. How can you miss an unplugged cylinder outlet?

Reply: Thank you for your kind words about our customer service. Your car was towed in because it would not start. Once we got it started it ran very badly but you did not want us to spend any time determining the cause. "You planned to sell it in a month". After we made the repairs the car started every time. The tires were not rotated because we were not asked to rotate them. WE were asked to perform an oil change and find out why the car would not start.

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Review Date:
Reviewer Location: Franklin, Tn
Shop Information

Grassland Car Care Center in Franklin

Grassland Car Care Center, Franklin TN, 37069, Automotive repair, Truck Repair, Brake Repair, Maintenance & Electrical Diagnostic, Engine Repair, Tires, Transmission Repair and Repair
1105 Battlewood St
Franklin, TN 37069
615-790-3600
  • Automotive repair
  • Truck Repair
  • Brake Repair
  • Maintenance & Electrical Diagnostic
  • Engine Repair
  • Tires
  • Transmission Repair
  • Repair

Hello! Welcome to Grassland Car Care Center. With over 24 years in business, we are proud to be your local Automotive Repair experts. As the premier auto repair shop in Franklin, our highly trained automotive technicians take pride in all of their Automotive repair efforts.

Each and every one of our reliable specialists undergoes extensive automotive repair training, including advanced certification in Scheduled Maintenance, Air Conditioning Service, Electrical Testing, Alignments and Suspension, and Advanced Diagnostics. While preventative maintenance may be one of our specialties, our reputation has been built on our ability to solve all complex mechanical issues on your vehicle bumper to bumper.

No matter your vehicle needs, our team at Grassland Car Care Center will be glad to provide trustworthy, honest, and reputable service. We are grateful to offer reliable vehicle care to Franklin residents, as well as those just driving through.

Category: Auto Repair & Service

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