If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"I was extremely pleased with the service, price and over all experience of our visit. Thank you guys once again for taking care of us. You are a true blessing."
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"Thorough, detailed and great communication about my car. I appreciate their level of customer service AND work!!! THANKS!"
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"A phone call provided an initial analysis of the probable problem, which allowed an estimate of the repair effort required.
An appointment was scheduled for the next day, work started on time, and the root problem was rapidly validated. I was provided an estimate of both time and cost, and the shop completed all work within those estimates. Additionally, the tech came out to the waiting room to provide a picture of what was found and a description of what he did.
Overall - very professional."
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"As a new VA resident, I required a vehicle inspection and saw the flags flying on Thoroughgood, so I decided to try it out. As a walk-in, the initial paperwork was simple and quick. The staff was friendly and helped me understand the process involved with a state mandated inspection. They were diligent in completing the vehicle inspection. I even had time to run home and swap out vehicles for an additional inspection."
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"Service was outstanding as always. Dennis and Colleen give great customer service. If you want an auto repair place that is honest and fair this is the place. I have been going here for since they opened."
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"Only suggestion would be to develop a frequent customers program. Other than that, ya'll are top notch. You can rest assured I will keep bring my 4 cars to you."
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"Steve provided fast couteous service and explanations regarding what caused the problem. I have taken all my cars to Motoring Specialists for year sand they have always provided exceptional service."
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"the team at AutoWorks does not give up when trying to detect a mechanical problem... our VW Golf was stalling, another repair shop could not find the problem... Shaun and his team stayed on the case, and went the extra mile in giving me a spark testing tool to use when the problem happened... bottom line is that the problem was found and fixed... even to include replacing the bad part under warranty...
this is one reason why our cars are brought to AutoWorks for regular service and repair work..."
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