If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"In one day - three visits - I got my car's annual state inspection done - my car and my wife's car detailed - and a nail pulled from one of my tires and the hole patched. All without an appointment! Super accommodating, very friendly and professional. Super experience!"
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"They were super busy the day I went, but everybody did what they could to get the job done soonest. I was happy with the service. I will go back. Little cramped though. They need to expand a little. thanks!"
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"Got an oil change and state inspection, work was completed ahead of promised time and everyone was friendly and helpful."
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"They were super busy the day I went but everybody did what they could to get the job done soonest. I was happy with the service. I will go back. Little cramped though. They need to expand a little. thanks!"
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"Got an oil change and state inspection work was completed ahead of promised time and everyone was friendly and helpful."
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"Had my daughters car in from out of town for repairs. It was a bad weekend since a lot of the communications broke down on the urgency of getting everything done in one day so she could head back to DC. Car sat on the lot and I lost 4 hours of time before any diagnosis was started. Ended up just getting 2 of my 4 items fixed and the others left for later. The guys were very apologetic and even took care of my oil change to my satisfaction. They are true professionals at their work and handled a rocky situation as best that they could under the circumstances. I think the only improvement I could recommend would be to make a better system to communicate the repairs, appointment time, and the urgency of repair when a customer sets up an appointment online days in advance and even speaks with the front office staff to be sure things are clear. I will return to get the other things fixed as soon as I can get the car back here from DC."
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"Had a failure of a repairs that was old of warranty and they stepped up and cover it. I was happily shocked. These guys are excellent"
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"Excellent service, attention to detail, and highly trained professional staff."
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"Portola Valley Garage is a service business that you can count on for all of your vehicles. they are always there to help you when you need it and in a timely manner!"
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Review by:
Jennie R.( Mazda Protege5)
"ATG is top-notch. I totally trust Jamie and the technicians to care for my car and charge a reasonable rate for fixing/maintaining it."
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"1. Experienced and knowledgeable staff. 2. Not the lowest cost, but the price you pay is equivalent to the technical expertise provided. 3. Shop personnel are professionals; I appreciate the opportunity to speak with the technicians that serviced my car. They clearly explained small details that make a difference to the life of my car's engine. 4. I was referred to Harding via AutoVitals that covers my make/model of car. The reviews were accurate as to the service provided and expected cost."
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