If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"You successfully breathed life into our ageing pick-up - again."
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"great great great great great great"
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"GREAT JOB ONCE AGAIN BY MARK. THANKS AGAIN!"
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"service was great, "same as always" awesome!!!!"
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"I have been a customer of Roy's for more than 10 years and still drive 100 miles for their service. They are fast and friendly and their pricing is fair. They make doing smog and DMV for my two vehicles painless! Thank you, Roy's!"
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"Karl and Roy, Thanks for taking good care of the Escort. Mark"
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"That's why we always come back!"
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"Always a pleasure to do business here. A great shop with great people."
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"Thank you all for the "painless" smog and DMV experience. I drive over 100 miles twice each year for my 2 vehicles, just because you are worth it! I have and always will reccommend you to friends and family> Thanks again, Roy's staff!"
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"I actually have recommended many to your shop. Thank you for a job well done!!!"
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"As always,Greg, Louis, and Blake found and fixed my problem in record time (registration was due) and got me through the process with minimal anguish, Ramon showed up a day later and topped off my experience with classand style. You never expect a Mercedes to fail an emissions test, but if it ever does (like in my case), these guys are the ones to see! Thank you allsincerely!"
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"WONDERFUL - both guys on the phone were unusually polite and informational and were the same when I got to your store. Loved the shuttle in a Mercedes to my office! Went above and beyond and helped me find out about recommended services covered under my warranty. My husband asked me why I didn't have the warranty work done in the BMW dealership and I told him I wanted to give it to Frank's because they were so great to deal with - thank you! I'm back next week for more service!"
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"I went to East Side Bavarian with a malfunctioning passenger side headlight. The estimate they gave me was less than half of what the dealership stated. When I went there, they were very friendly, they even offered my 4 year old ice cream! What really made it better is that they found out that the bulb was not the problem and didn't charge me a penny. Unfortunately it was the control unit, which was covered under the extended warranty I bought, so I fixed it at the dealership. Wondering if they accept after market warranty. If they do, I will be a customer for life."
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"super nice people work there!!"
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"Great, timely service. Courteous and professional staff, and friendly to boot! Fair prices and stand behind their work."
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Review by:
Debbie E.( Pontiac Trans Sport)
"Very strong on customer service and follow-up - WOW, I've never seen anything like it. It makes me feel good about not knowing what they know!"
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