If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Thank you for taking good care of my car once again and for the understandable explanation of the needed repairs. Also appreciated the complimentary rental car for the day - excellent customer service! Until next time.... m schaefer"
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"Excellent service started as soon as I walked in the front door. Samantha, the office manager, asked appropriate questions to define the problems with my car. During the day, she called to tell me what the specific repairs were and how much the repairs would cost. This allowed me to decide if I wanted the repairs. Before I left the shop, she presented me with a list of possible repairs. It's nice to deal with a shop that realizes that the customer is important. Thank you,"
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"They are the most honest and straight forward auto repair shop I have worked with. They go out of their way to help you. Thank you Heritage Auto Repair."
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"Great job!! Also found a leak else where that wasn't part of the oil change!"
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"Excellent work with professional integrity!"
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"We were expecting a big repair on our van, so we were thrilled to discover it was something as simple as the battery. Thanks for going the extra mile to help get our vehicle back on the road."
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"I needed an oil change. I called up and was told to bring it in and I could wait. I was in at 10:30am but didn't leave until 12:45pm. Apparently everybody was taking turns taking their lunches. Leonard was new at the front desk but was appologetic about not knowing everything and was very friendly. I would say it was a little long to wash the car. Other than that, all was well."
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"Trust is important in dealing with the complexities of today's autos. You can "take to the bank" what they tell you you need."
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"It has been about a month since we had our cooling system repaired after an overheating incident. One day after the repair, anti freeze was leaking on our driveway so we called the repair shop. They asked us to bring the car back in and the leak was quickly repaired.
A month later we are quite happy with the repair performed the Ron's South East 1st Street shop."
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"I have no problems with the service I have received and will keep coming in when I have problems with my car. Service and personnel are very good. Will recommend you to friends."
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"The work was done fast & efficant. The price charged was what they said it would be. The mechanic told me what was the problem & all was taken care of. The mechanic (Bryan) is great."
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"Finally, everything lights up and, conversely, everything goes dark when I start my car and look at the sensor lights. Great. One thing did spook me; as I was driving to my office yesterday, the fuel gauge wandered downward about 10 miles into my drive. It adjusted back to its mid-level setting, which would be accurate, and it has remained stable as I drove around and drove home yesterday. I hope this doesn't take a return to the shop to fix. I'll keep an eye on it. I like the fact that my car is usually the newest car in the shop."
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Review by:
Hanne P.( Mercury Mountaineer)
"Finding good mechanics are like finding a good doctor. You keep then when you find them. That is why I have been using ATG for so many years!"
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"Quality work and great customer service!"
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"Rensons let me know what was needed, and kept me up to date as to when my car would be ready for me. They let me know what should be watched for and when items may need to be repaired.
I was pleased with how the car reacted to my driving after the repairs."
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"Very satisfied so far. Things are explained quite well."
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"Honesty and good work can be found here"
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