Auto Repair Shop Reviews from 1/9/2013

"Very good. When I take my car to them, they have taken very great care in finding what needs to abe taken care of. I have extended warranty and they are willing to work with the warranty company, as some businesses do not want anything to do with a warranty company. Thanks for always being there for me."

"Great place to get inspection as it is SO convenient for me. Excellent communication regarding work needed versus work suggested. They also really fix the issue rather than taking shortcuts - sometimes meaning you will pay a bit more but you know what was done was done properly."

"Great place to get inspection as it is SO convenient for me. Excellent communication regarding work needed versus work suggested. They also really fix the issue rather than taking shortcuts - sometimes meaning you will pay a bit more but you know what was done was done properly.Some of their repair prices are just too high however even factoring in the convenience factor. Over $100 difference between them and another repair shop for replacing O2 sensor. This could certainly have been an error in their calculations as most other repairs there have been no more than 10% higher then the mega shops but they were absolutely fine with me choosing to take the vehicle elsewhere for that particular repair. Overall a very pleasant experience and great people to work with. Veraccommodatingng and I highly recommend them especially for those east of Lesner along the Shore Drive corridor."

"As a customer for many years I would be sad to leave. They admit fault when repairs are questionable (very rare) and have gone out of their way to replace a warranteed part which, as we all know, seems to fail right after the warrantee was up."

"We can always depend on Town and Country to provide great service as well as close communications with the customers every step of the way. We'll be back!!"

"Very satisfied customer. I felt that Dennis and his staff were very professional and honest. Will definantely take my vehicle back to him if it needs to be worked on."

"The guys at Quality Motors are top notch. Easy to get in, accurate budget, no panic, fair price and excellent follow-up. They fix it right the first time. Recommend Quality to any BMW owner. Bob"

"Great job guys"

"quality work by friendly qualified staff. Need to provide some type of beverage for waiting customers."

"Nice folks, courteous and both maintenance and repair costs are reasonably priced. They are diligent with call backs and make a great effort in explaining their assessment process. These are folks I really look forward to seeing when something goes wrong with our cars rather than be apprehensive about."

"I was able to make an appointment to get my oil changed, which i love. Most places to let you make an appointment, and i was in and out in less than 30 minutes! I will be going back"

"I was very happy with the work and it's a fair price. On another note, in the recent past, it appears there was a push to "up-sell", where the guys on the counter would ask about other services that were due. This would be uncomfortable since I would prefer to go home and think about it in conjunction with my current financials. Lately, it seems you have backed off. I still like having the info, but would prefer it be typed out on the printout so I have it for my records and can decide when or if to have it done."

"Easy to make reservation. Did job immediately on arrival. Courteous, very good service."

"Trust worthy"

"A big waste of time and money.Left car at 8AM gave instructions to Adam to contact husband for information as to what car needed. By 1PM NO one had contacted me or husband.The staff finally got car in for analysis after my husband called Franks in afternoon.Had to leave car @ Franks for weekend because by 5:30PM they were closing and no one still had any answers on car because Adam had dropped the ball @ 8AM. Paid $165 for a estimate and was without a car for 4 days."

"I'll start by saying I have used Franks for a long time and always have had a good experience when dealing with them. I do NOT use the Mercedes repair shop anymore where I bought my 4 Mercedes. Those places are over priced and I keep going back to Franks. I really appreciate that they pick me up or offer a rental car when needed. Adam is very on top of things. If they do rarely miss something Adam makes sure they get it right BEFORE you drive off the lot. For the most part, the prices are fair, the people who work there are always nice which tells me they like working there, ....happy workers, happy customers, = good work. Over I give them a A+'once again. Just keep those prices down guys! Thanks!"

"Thanks for taking my car in for regular check and oil change, and returning it to me so quickly! You are always thorough and polite, explaining what you've done, and I love the AAA discount! Thanks again!!"

"I appreciated the thoroughness of the diagnostic and the willingness to help me prioritize what to fix based on my budget restrictions. As always, great customer service."

"Great service as always!"

"I was pleased with the "lower" brake cost than what was originally quoted, the nice young man who drove me back and forth... and that he opened and closed the door for me. I assume the rear brakes are working fine. Thank you, Naomi Finkel"

"Always believe they are trustworthy and do an excellent job."

"We have had all of our cars serviced by Portola Valley Garage and have consistently received excellent service at a fair price."

"So thankful to have an autoshop that I trust and that always does us right...we've been customers for 5 years now. We have two older cars and they have maintained them in excellent health while also respecting my desire to only do repairs that are essential .I have always found them to be 100% fair, reasonable and trustworthy - frankly, I think they may be the only auto shop I've ever been able to say that about."

"The price was right but I think topping off the fluids should be included in price, seemed like they were trying to up sell a bit after you we're there"

"They really care & it shows in their customer service - excellent service."

"Prompt and very good service"

"I have already told people how great the service is. I highly recommend 27th Street Auto!"

"Work was done in a timely manner and well done. We are pleased."

"IAC has a great record in my family...I would highly recommend your shop!"

"Bill & Ty.... Another good job,,, Thanks for finding that sensor issue for me so quickly Thank-you L. Farwick."

"Place of integrity, excellent service and work is finished on time."

"I believe that Jay's Auto Repair is honest and fair."

"Was very helpful, They diagnosed the problem in a short amount of time and were able to get my truck fixed in no time flat."

"I've been to Ayers several times. Everytime I take my car in I am impressed with the level of service. They have always been spot on with their diagnosic skills as well as repairing the problems with my car. I feel they have always been honest with me and fair. They have without a doubt the best customer service of any car repair shop I've visited in Santa Barbara! Thank you!"

"I would tell them that you provide excellent service."