If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"I'm always provided excellent service at Martino's. I can always rely on the fact that my car is in safe hands and is being given the best service there is. I would highly recommend Martino's to anyone."
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"The mechanics are very skilled and knowledgeable. The work is done well and promptly. I have faith and trust that the price is fair for the services provided. HIGHLY RECOMMENDED"
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"Very friendly and quick service. I would have saved about $10 by going to the dealership for my alignment (they were running a special), but the extra money was well worth driving right around the corner and getting it done in an hour. Thanks!"
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"Recent service was timely, professional, personable. It's nice to have a neighborhood spot we feel comfortable with. A recommendation from a fellow Ventura Ave. resident: We'd strongly suggest AWS consider improving the surrounding area by planting a tree/trees along the sidewalk area in front of the business. This would increase the aesthetics of both the business and the Ave., and contribute to a more welcoming area for all. As a business owner, you have the power to help set the stage for others. Thanks for your consideration Larry and AWS team."
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"The week before Christmas, I had planned to drive up to northern CA. I hadn't planned to use my car, but at the last minute, a change in plans made that necessary. Unfortunately, a drip had started from my rear differential a couple weeks prior, and I hadn't found time to get it fixed. I literally called AWS at noon the day before the trip and explained my situation. Without missing a beat, Larry said, "Don't worry - bring it in, we'll make sure it's ready for your trip". When I dropped my car off, it was obvious they were very busy. As I later found out, they literally rearranged their schedule, moved my car before less urgent jobs, and had it fixed within a few hours. Throughout the process, Larry must have called me three or four times to keep me updated on what they found, how much it would cost, and how long it would take. His last call was actually to tell me they were done - early. All I can say is - Wow! Unbelievable customer service. They don't treat you like just another business transaction, or just another job. In my case, Larry went above and beyond - not just to fix my car, but to help me out of a jam. The following day, Caleb called and left a message - just wanted to follow up and make sure everything was in working order. I was actually driving on my trip at the time and couldn't pick up (sorry Caleb!) - but I just want to say that I appreciate the call. It's refreshing to find a company that actually takes pride in their work! For anyone reading this review - does this scenario sound familiar: You take your car to a mechanic, only to find the experience incredibly intimidating, you're not sure if you're being taken advantage of, you feel like you are at their mercy, and when all is said and done, you wonder if you were just scammed? Admit it (even all of you guys!) - we've all been there. Well, take it no more. All I can say is that, from my experience, Larry is an honest and open guy - easy to talk to. He will take the time to explain everything so you can actually understand what is going on w"
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"My SUV runs like a top again. Dan and staff figured out the issue on several items and let me know the fix was not an immediate need, instead of insisting the service was needed NOW. I so appreciate the candor, honesty and price, as it keeps me returning for all services. Thanks ProAuto!!"
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"Was able to make an appointment which was kept. Car was serviced and returned in a timely and convenient manner."
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"Always extremely helpful and courteous!"
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"It can't get any better than Tim and Tom at the PV Garage. Tim helped me with an unexpected brake problem, diagnosed it quickly, called me with an estimate and had it repaired within hours. I am never disappointed with their shop - their courtesies to clients are unparalleled by any other business I utilize. I am grateful for the care, efficiency, and location of the PV Garage."
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"Very professional, friendly, and highly knowledgeable about all cars all the time."
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"Fast excellent friendly service!!"
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"Very personable Great communication Affordable"
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"Very trustworthy and knowledgable"
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