Auto Repair Shop Reviews from 9/10/2013

"Ruth said they are very caring. The customer service was good. They did good work and she thanks them for solving her situation."

"Luis said this business provides good service. They treat him very well. He has been a customer of them previously. They do very professional work."

"Great customer service. Excellent work. They stand behind their work 100%"

"Once again I have used ProTime on Hagood for their superior service. There were a couple of things uncovered during my last inspection and ProTime used their magical talents to quickly and efficiently take care of business. As I stated in an earlier review, I have to walk more than a total of 2 miles to drop off and recover my 2005 Nissan. Worth every inch of it!!! My out of state family is envious of the fact that I have uncovered gold in the form of ProTime."

"Godfrey Automotive, Thank you one more time. Your estimate was right on the money for my exhaust system. My car was ready right on time. Thanks again for always being there to help us out."

"Jason fit me in at the last minute for an oil change before a great trip. Fast work, but took the time to talk with me."

"The service was quick, convenient and courteous."

"always friendly and helpful"

"I love that you guys look at our cars and are honest about what work is worth doing or if it something that needs go be handled elsewhere you help us with a recommendation to get it where it needs to go. Your service is great. Thanks Luke and Cassandra McManamon"

"You were able to fix the problem that my car had with a gas leak as well as getting the vehicle to pass the Smog check. The bill was also very reasonable!"

"My recent service visit was quick, efficient, and economical, all of which I appreciate. Your offer to buy my car and your holding my dipstick hostage so I would bring the car back were very flattering. Thanks for a very educational and enjoyable afternoon. As usual your lending library was superb. Ken Cooper"

"Every impressed with Frank's European Service. The staff is amazing, and they have always gave me there best. I highly recommend Frank's European Services."

"Customer Service (i.e politeness, thoroughness) is the company's only redeeming quality. I find that your reps push excessive repair recommendations and inflate your work-time estimates at the expense of (unseemingly) naive customers. For example, your reps pushed a fairly common brake repair job for about $1000 more than one can normally expect. Coupled with a few other minor problems, your total estimate for routine repairs (lights, latches, etc.) to meet inspection standards exceeded the value of the car. Your strict adherence to your book hours for repair estimates - and not trying to find innovative solutions - tells me your are more concerned with finding hours to tack on the bill than helping your customers get a reasonable price. I confirmed this with another customer who had a similar experience, and cross-checked with other mechanics. As pleasant as your reps are, I will not be returning to your shop, nor will I be recommending you to others."

"Able to work you in to fit your schedule"

"I found the customer service to be excellent. Found your info on Yelp but also asked people that I saw driving older VW's which shop they went to. That clinched the deal."

"They got what they said would be done in a timely manner."

"I reacquainted myself with after participating in the SB downtown org shop weekend along with the breast cancer walk . Thanks guys your the best ill be back!"

"The quality of the work in excellent and I trust the work that is being recommended is truly what needs to be completed on my vehicle."