If someone asked you about your shop's quality of work and customer service, what would you tell them?
"Great service and reasonable prices. I felt like they didn't haggle you to get something done to your car unless they felt like it was absolutely needed."
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"Thank you so much. You and your employees are knowledgeable, respectful and 'at your service' in the way the words used to convey the message of courtesy to the consumer.. I have recommended your business to my friends of face book and will continue to recommend it to anyone in need of vehicle repair."
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"Very courtious and friendly. The fixed the problem quickley and were cheaper than a previous offer by about 10%. Thankyoull for your help."
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"They were polite and stood by their work. I trust them which is number one to me. Pat Conners"
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"thanks for finding linkage and balljoint replacements that could have been a safety issue on our family travels."
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"When you find a good doctor, stay with him. When you find a good mechanic, stay with him."
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"Jason and his team are knowledgable and take the time to explain what the issues are as well as the alternatives to solving a problem. Every time I have my car serviced, I learning something new about my Prius and hybrid automotive technology."
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"As always, great customer service and timely work."
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"Service was great. Everything was done like it was supposed to be done."
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"This is an auto shop we trust. Their high quality of service is hard to find these days."
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"MOST EXCELLENT WORK !!!!!!"
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"I have been a customer of Los Gatos Auto for several years now and have sent many of my friends to get their vehicles fix by them as well. I always receive great customer service and excellent workmanship. They are fast and reliable. Thanks Guys!"
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"Very professional service and friendly. I would definitely recommend your shop and will return with my car."
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"All the staff at Olsens take the time to explain their logic and repair process which makes me much more comfortable with my service investment. Even the Mechanic took me out to show me an issue under my vehicle while it was up on the rack. Very professional and respectful of my concerns."
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"Good service! You were ready for me you got me right in and did everything you promised."
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"Great communication. Kept me informed on what was going on with parts and service throughout the repair process."
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Review by:
Kimberly R.( Nissan Murano)
"I was completely thrilled with my professional and timely service. I had been blown off by my current car tech, and had gone by two other places that couldn't fit me in. I drove to what I thought was a Midas, and instead it was you? I thought because it was a foreign car shop my cost would be very high, but because I had waited so long I was prepared to bight the bullet. You fit me right in early the next morning and instead of having to take a day off work, you gave me a new and very clean loaner car for the day. I was so relieved and shocked to learn my cost for front breaks, rotors and the labor was LESS than the other two shops AND I didn't smell like smoke when I left! Your associate even loaded grocery bags into my car and replaced some windshield wipers on my front seat I had forgotten to ask you to put on for me. Thank you so much, I would recommend you to all my friends!"
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"Great service- drop off & pick up up since I had no other options- Good people! Long time customer."
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"I love this shop. I got everything done in one day. And I didn't notice my inspection was expired and they handled it for me while it was there. Thanks for always going above and beyond."
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"On top again, Made in America and Japan did an excellent job. Staff are like friends to me by now, I have had so many repairs with them and every time car comes out Purring.
Mike G. Capitol Home Brokers"
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"A great place to take your car for service and repair. I have always been totally satisfied with the work at PVG and the places they send you to for work they do not do."
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"Good customer service in booking a time for me."
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