If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Very pleasant and satisfactory service."
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"THey took care of my oil change and also my tire problem."
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"Excellent as usual. I especially liked the picture of the pecans in my engine. Most likely put there by a squirrel I named "Charming Charlie". He is an expensive little dude but I still love him. But I'm NOT giving him any more nuts."
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"Incredible service. Makes me want to buy another Honda just so I can keep going to these guys."
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"This shop is an A-1 first class auto service center. Everyone was so helpful and kind. They all got me in and out quickly. Nice waiting area. I will be back."
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"Had oil and filter change then tire rotation. Also check for others request okay before we hit the roads. It looks great!"
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"Jim was a fantastic communicator. He gave me updates,...on the cost and waited to get my permission to dig deeper with my van issues/problems. The final bill was very reasonable. I may need to come back soon as the interior light problem is still not working (I swear I saw the light go on in the corner of my eye)...I was so excited to get the Westy back...I didn't do a full inspection (yet). I will certainly bring my vehicle back again for other service work, in the not so distant future! Thank you."
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"Very professional and courteous staff. :)"
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"The staff was pleasant, the mechanic clearly explained the work to be done on my car. Very pleased for your understanding about my financial situation and arranging a payment schedule with me. Dan"
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"The customer service was quick and courteous. The workmanship and service done to my truck was far superior to Vanguard. Thank you and I look forward for future service."
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"Kacal's has worked on my 2004 International truck now 3 times. I just had brake service done. Each time they have worked on my vehicle I have been very well taken care of. They quickly diagnose my problem, then give me the estimate in Dollars & Time and meet the make every time. Very Honest, Dependable repair shop."
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"Everything went well. The inspection did not take as long as I thought it would/"
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"Great job"
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"Very professional and responsive staff. Great communication."
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"Quick response and follow up. Best customer service"
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Review by:
Gayle I. C.( smart Fortwo)
"If feel secure about repairs & service When I called regarding concerns Traci asked when I would like to bring my vehicle in. Complimented me on being observant regarding my vehicle. Really like the environment at Frank Mercedes"
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"Truck was all fixed up nicely.... again. :)"
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"I feel very comfortable entrusting my car to them and you can't find better people-oriented representatives on the desk."
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Review by:
Jim P.( Infiniti G Coupe)
"Great service and very fair price. Took me in right away. Excellent!!"
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"Excellent timely work, courteous knowledgeable staff and overall outstanding customer service. I really appreciate the thoroughness of the final report and pictures taken of the parts serviced."
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Review by:
Lupe G.( Plymouth Voyager)
"Excellent service both auto care and customer service."
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