Auto Repair Shop Reviews from 1/6/2017

"In previous dealings with them I have always been satisfied. This time they let me know my options for heater repair and recommended that I wait for things to get worse. Told me there was no reason to do the work now. I really respect a mechanic who doesn't try to do unnecessary work."

"Went in for the first time after a cross-country road trip and they were friendly, informative, and thorough as they updated maintenance to account for that long trek. Will definitely return."

"They were very professional and friendly. I will not trust my vehicles to anyone else."

"They are so pleasant, thorough and attentive. They take coupons from their monthly mailings and offer timely specials like there winter check up. They pay attention to our file and thus knew to do synthetic oil when I forgot to ask for it."

"I originally reviewed at 4 stars and I'm updating this to 5 because the previous issue (feeling like I was being talked down to) has not been the case since that one time. I've been going to Metropolitan now for a few years and I value their honesty. I drive an old high mileage Subaru and I want to keep driving it for as long as possible. They understand that I am also on a budget and when something is starting to need a repair they let me know whether it is an urgent safety issue or something to keep an eye on. For instance the last several times I've been in they've said let's keep an eye on those brake pads. You don't need to replace them yet but be sure to pay attention because they will need replacing soon. They don't push me to get repairs done prematurely. This week I had my fuel pump go out. I initially scheduled an appointment with Metro but then chose to try to replace it myself. When I called with a question about the fuel pump Jill took the time to research the problem I was having and help me out and she knew that I had cancelled my appointment with them for that same repair. I like to do some of my own car repair work occasionally to save money and because I think it is fun to learn about car repair. I have a working fuel pump now and Metropolitan has my business in the future and my recommendations to anyone with a Subaru. I take all the repairs I don't do myself to them (even oil changes). They don't make me feel bad for trying to do some of the work myself. Great customer service I'm treated with respect. Every repair and oil change I've had done at Metro has been as quoted and has resolved the problem. They respect that I am on a budget and also help me learn more about how to fix my car myself for the times that I want to. Thank you!"

"Highly Recommend Honest-1! I tend to be quite picky about my vehicle, however I would not hesitate bringing it here again. Jesse took excellent care of me and my car, making sure all work was done properly and efficiently. Everyone was very friendly and I'll definitely be going back for my next service!"

"Always a pleasure dealing with John and the crew. Fair, honest, guys that do great work. Mike Roberts F40 Motorsports"

"As always, ProTech takes care me when I have an appointment or just stop in to see if they can fix/and or repair whatever I need. They are the best in my opinion."

"Great, timely service"

"Professional to the point and transparent working relationship."

"I just found my new favorite place to take my car! Very knowledgeable and give excellent customer service!"

"Service like no other quality,fair pricing ,done on time who could ask for more. Attention to detail going above all others!"

"Excellent service"

"I felt the work was done professionally and was delivered on time. I'll use your services again. I also appreciated the multiple point inspection that was done at no charge."

"We transferred the maintenance work on all four of our vehicles to Town & Country this month and were very happy with the service they performed."

"The team at First Landing is top notch, they squeezed us in on a busy day pre-snow and got us ready for the bad weather. The team there just "gets it"!"

"In a nutshell: trustworthy, helpful,reliable, knowledgeable, friendly, prompt, and professional"

"Very happy with my experience. Thurman was extremely helpful and I knew going in what to expect - no surprises. Would definitely recommend."

"You have no worries taking you vehicle here. They do business the old fashioned way....With honesty, fairness and great value."

"Good quality work and honest!"

"As I share often, Preferred Auto is a place I feel secure with. They consistently for over 15 yrs have taken care of my vehicles in a straight forward no games manner. If service is needed, they tell me. If it can wait, they tell me. If it isn't needed, they tell me. They may not be the lowest initial price per service, but they are the best for your money, time and peace of mind. I have taken to only getting cars I know Preferred can service."

"Excellent customer service along with a very high quality of work. The staff have never let me down since I have become a customer!"

"They did great work at a fair price, and got it done quickly. Very pleased."

"I continue to bring new business to these wonderful and caring folks, Capt. Bob"

"Only work that is necessary is done and is completed efficiently. Staff are the best..always friendly and I like going somewhere where they greet me by name."

"Fast service and very accomodating honest staff. Cannot go wrong here. I highly recommend Made in America Made in Japan for all your automotive repairs. This time I only needed smog and I set an appointment. They finished Very fast. I have had almost all my repairs done here unless an emergency repair was needed and I could not get there. Trust these guys. Mike"

"Excellent work and always honest"