If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"The service was efficient and the communication was good. The only thing was that I was referred by AAA, and I did not see a discount for my membership on the service, as AAA told me I would receive, and the service seemed expensive. Also, I was not informed that the starter was a rebuilt starter versus a new one. I would have liked to have been informed of that and been able to ask questions."
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"Trustworthy & straight shooters, never felt I'd been taken advantage of! Excellent mechanics and customer service, way better than the established Land Rover & BMW service centers I've used in the past. Very fair labor rates. These guys have your back! 03 BMW X5 4.6IS/03 Range Rover HSE."
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"These guys are good. They've always serviced our Toyotas expertly at a fair price and delivered them back to us when promised. And we've never had to wait to get an appointment."
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"Excellent and honest service"
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"Had great experience. Locked myself out of my car and Earl came and picked me up from my house and went and got it unlocked in 2 minutes. Great price too."
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"Very responsive and professional, easy to work with. Great service and quality work on my VW Passat. Highly recommended."
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"Excellent service as usual. The only Indy shop I will trust with my vehicle. It's quick, honest, quality work every single time. Worth every penny and can't beat the warranty they provide for their work."
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"I never expected to see the day that I would be excited to write a review about a car service appointment. Well, the day is here! The guys at Los Gatos Auto definitely deserve 5 stars. The service from the moment of my first phone call until the keys were handed back to me was, without exception, excellent. My car was serviced at a reasonable price and when recommendations were made for further work, they gave me time to think about what will work best for my schedule, with no ""smooth talk"" or trying to convince me to do a bunch of extra costly add-ons. I am so excited to have found this auto shop!"
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"They did a great job of assessing and fixing the issues with my 1999 Jeep Cherekee."
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"Great work. Everyone was very friendly. Answered all my questions. I would absolutely recommend Gierisch Brothers."
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"Great service , timely, courteous - would highly recommend!!"
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"Excellent diagnostic evaluation identified and repaired my classic BMW."
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"Very Pleasant experience ! TOP Notch Service ! Thanks for quick service ! Kudos to Lauran and staff"
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"5 to me means 'the best service you could possibly expect or get anywhere.....I'd give your team at least a 6 :-)\n\nThank you so much for being a wonderful company to deal with.\n\nThank you for being fabulous people to work with.\n\nI appreciate your honesty and how fair and reasonable you are to deal with.\n\nThe biggest compliment I can give - I trust you to service the vehicles that my family uses.\n\nI recommend you to everyone I know.\n\nTHANK YOU!\n\nLaura"
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"Done when they say, for what they say. Trustworthy. Been a customer for 8 - 9 years, never disappointed."
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"I am very happy with the fast and convenient service I received. It is so nice to have finally found mechanics I can depend on and trust. I will be recommending you to all of my friends and family. Thanks!"
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Review by:
Mark R.( Nissan Frontier)
"I wouldn't trust anybody else to maintain my teen's truck. I think that says it all."
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Review by:
Jackie A.( Chrysler Pacifica)
"That I liked the honesty and the excellent communication that you give your customers. Being a female, sometimes we feel like we are being taken advantage of and your advisors and technicians have always explained the reasons behind the parts being replaced and what could happened. I also like that you show pictures and sometimes the actual parts when requested. Very happy with your service."
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"Good job and honest people"
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Review by:
Brenda M.( SATURN LS SERIES)
"Very honest, professional, quality work from the entire operation. Will bring all my work to Brian."
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Review by:
Bob K.( SINGLE AXLE/ZIEMAN BOAT TRAILER/SEA RAY)
"Their customer service is excellent. They explained my options at a level I could comprehend and guided me to my best option. The work was done and my trailer was ready when promised."
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Review by:
Lloyd B.( Chevrolet Caprice Wagon)
"They do very good work and are fellow believers in Jesus Christ."
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"The customer service from all the staff was personalized and compassionate. They saved us a ton of money!"
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Review by:
Arlene B.( Mercedes-Benz C-Class)
"I would highly recommend them because of the quality of service."
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Review by:
Arnel C. R.( Mitsubishi Montero)
"I will definitely tell them your excellent quality service being rendered to your customers. Thank you for making my car in normal working condition again."
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"You do a thorough job and we have always been pleased."
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Review by:
Jim Forrester J.( Jeep Liberty)
"Too notch owner fair prices and quick turn around when parts are available"
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Review by:
Joseph H.( Ford Explorer)
"Best auto repair shop I've ever dealt with."
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"I always recommend Gary's to as many people as I know & talk to. Even strangers."
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"Great guys! Did a great job on my new clutch!"
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