If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Always great customer service."
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"Outstanding, from beginning to end.
Welcoming environment and staff, listened to problem, asked about timeframe when i needed car back. Ken was wonderful in describing the process.
Excellent communication during the repair process, explaining what issues were found, providing options on possible solutions and not "pushy" in the least to do more expensive repairs.
Car was done when promised and was (unbelievably) LESS than the rough estimate.
Eastside Bavarian makes me want to buy another BMW. (OK, not really, but you get the idea.)"
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"Great work. Updated with estimates before doing work. Love the shuttle ride back home while they worked on vehicle."
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"As always the service and care by both the service representative and mechanics are prompt, respectful and very informative. This is why I trust Conours with my car."
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"Very satisfied with their service. Norman and Craigslist took very good care of my van. Their price was much cheaper than the dealer. I have been going there for 15 years to have my care serviced"
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"Excellent as usual"
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"Always awesome"
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"As always great service"
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"good. fast"
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"Lou especially was great. Kind, accommodating, and took time to explain things. You can pay someone to do good work, but you can't pay someone to care. It was clear that he cares about his customers and wants to do right by them."
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"Had them check out a car I was considering to purchase liked it over and gave me a thumbs up ! Thanks"
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"Don was upfront with me with what my truck needed, answered my questions and worked with me as to where I could cut costs."
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"Very nice people"
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"My car (2007 Chevy Impala)had been through a few shops and mechanics,we moved here in 2013 and finally i found my Mechanics"
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"Dealing with my 25 year old and much loved Honda Odyssey is not for the faint of heart but you guys were up to it and solved my ""dead"" ABS braking system dilemma. Brakes are now PERFECT! Thank you. Elwin Guild"
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"Kacal's is by far the best place to go for all of your auto service needs.They take a personalized and honest approach when it comes to their services. I left them with a truck that had several significant and un-diagnosed issues and they were able to locate, troubleshoot, and repair them rapidly and as cost effective as possible with no ""fluff"" or upselling. They truly provide the same service as if they were working on their own vehicles with quality, practicality, and cost as their focus. You are making a mistake if you take your vehicle anywhere else!"
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Review by:
Jackie D.( Mitsubishi Raider)
"I have been a satisfied customer for decades. The level of service remains high quality and they are 100% trustworthy."
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"Quick, professional and the feedback about my vehicle is impressive."
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Review by:
Pat B.( Oldsmobile Alero)
"Friendly and prodessional. Will take time to explain repairs and provide solutions"
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Review by:
Terry J.( GMC Sierra 2500HD)
"Both quality of work and customer service are outstanding. We found Olsen's in the Diamond Certified directory a year ago. One of the best choices we've made. Olsen's staff are friendly and knowledgeable. Good service is hard to find. I won't take my vehicles to anyone else."
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"This company is excellent. They are honest, transparent, and offer helpful suggestions to keep my car running. They suggest service options, such as this should be done now, that could be done at your next service visit, etc. Their customer service is excellent!!"
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"Very professional ,very detailed in car inspection,better than all dealerships"
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Review by:
Dan S.( Mercedes-Benz E-Class)
"I feel very comfortable recommending them for repairs or service and receiving quality treatment every time."
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"went to all star glass for what I thought I needed a rubber replacement for front window - well they said no wasn't the problem drain hose plugged and recommended have Speciality check wiper blades too- so took into Speciality and they found the plugged drain and worn gears on wiper blades and fixed my 99 SS (silver subie) - YEA for both places being honest and excellent car work always done both places!!"
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"Rogers' always provides exceptional service that it is worth paying a little extra for. Getting great and honest service is hard to come by."
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Review by:
Christina K.( Toyota Sienna)
"The customer service I received today while getting an estimate was phenomenal!"
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"Very good service. Reasonable prices."
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Review by:
Sondra "spot" D.( Honda Prelude)
"It's the ONLY shop in this town that I recommend."
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"The Cooper Lake Automotive staff and mechanics are the very best I have encountered in my 60 years of car ownership. The Service Manager, Gary, is always helpful and a source of sound advice. I would trust him completely with my life and that of my family, which is actually what we do when counting on our cars to perform well at highway speeds on public roads."
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"If you own a BMW and care about your car, this is THE place to go to. Honest mechanics are hard to come by nowadays."
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