If someone asked you about your shop's quality of work and customer service, what would you tell them?
"What can I say? Thank you guys.
My first car was an 84 5-series, and since then I and my family have owned numerous BMWs. That means that we've all worked with many BMW mechanics too (throughout the country - we live all over the place). If I could give German Autosport 10 stars, I would - they are among the most honest, straightforward, detailed, and transparent mechanics I have ever encountered. I brought them a car that was filled with unusual challenges (no service records, and lots of ghosts). They meticulously worked through the problems, always careful to communicate clearly with me what they were doing and why (and what they weren't doing - usually to save me money along the way), their best estimation of what else I should likely expect as they explored new challenges, and the best and worst case scenarios along the way. They were incredibly transparent about moments when they encountered uncertainty - rather than pretend like they had a silver bullet, they were open with their uncertainty. In the end, I found their technical competency to be unmatched - I called many former mechanics in other states along the way and all concurred that the answers and advice I received from German Autosport was spot on.
I simply couldn't be happier. They worked with me patiently, focused on both repairing my car and saving my wallet as much as possible, and were always kind and patient with my questions and probing along the way.
Hats off to you guys - I'll be bringing you my cars as long as I am driving BMWs!"
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"You will not folks better than these. I totaly trust them working on my 1981 GMC. They are professional and very honest. They have a life time customer. I highly recommend them."
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"Courteous and knowledgeable people. Good value"
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"I took my car in late in the afternoon which was a bit late for them but really appreciated that they serviced the car any way. I'm always happy with work and with the way they treat the customers. Thanks so much."
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Review by:
Roseann H.( Ford Escape Hybrid)
"Great service ! Always feel confident that we are being treated fairly and honestly."
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"great service, reasonable pricing, long term warranty on repairs"
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Review by:
Chris H.( Volkswagen Touareg)
"Three words: Reliable, Competent, Trustworthy."
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"Great customer service and let you know what is your cars status is in a timely manner."
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Review by:
Raymond C.( Pontiac Firebird)
"Quality of work is excellent. Love the fact that before repairs are done you're told exactly what you need and how much it will cost."
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Review by:
John K.( Chrysler Pacifica)
"I would recommend Bockman's."
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Review by:
Gabriel L.( Lexus RX 350)
"Honest, fair price, good work."
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"Great customer service. Polite and knowledgeable service technicians."
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"I will recommend them."
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"Exceptional customer service and quality of work, always! Do not hesitate to entrust them with your vehicle."
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"First class service and friendly people. They really care about you & your time & experience with them. Very professional & quick."
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"Customer service was excellent. Very friendly and helpful."
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Review by:
John W.( Chrysler Town & Country)
"Excellent service, fair pricing. Service and charges explained very well."
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Review by:
Mike And Katie R.( BMW 5-Series)
"First class work and customer service of the highest order."
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"Great job and did not charge for work that didn't need to be done!"
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"Always a pleasure having my vehicle work on my Dustin and staff. Brad was very helpful explain my option so I could make a decision."
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