If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Jr,and his crew are excellent. They are honest, and his technicians are very good in doing what they do best.. Thank you, Phil, and JR for all the support."
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"As an owner of three Brittish cars (Range Rover(s) and a Mini), this is the start of a great relationship. The team took the time to educate, and provide guidance on my repair (routine), and in doing so took away a pain point many Range Rover owners face - the cost of regular maintenance - the money spent feels like an investment, not an expense."
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"Very professional & easy to work with"
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"They are great! Everything was explained so I understood what the problems were. I was told exactly what everything cost before they repaired anything. Very friendly!"
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"I really like the people and I think they do a great job. I rated a four because even though my appointment was at 8:00 it was 20 minutes before they started on it. When it was completed they did not go over what had been done with me."
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"My son took his truck in and he told me the service was great as usual!! These guys don't try to take advantage at all, they fix what is needed and don't try to talk you into a lot of other expensive repairs. At the same time they do good work."
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"Erin did an outstanding job of meeting our needs in a timely manner. We truly appreciate her professionalism and service"
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"You are trusted!"
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"The best mechanics my Volvo has ever had! And they treat me well also:)."
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"Disappointed that Brad seriously underestimated the front brake pads replacement. The total bill was 3 times more than originally, tho the radiator problem was apparently unforeseen. But Muke said he gave me the best discount he could"
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"Thanks for the quick and courteous service. Always friendly and helpful."
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"I was very impressed with the honesty and straight forward approach when discussing my auto's problem and your recommendation(s)"
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"Service was friendly, accommodating, and reasonable rates."
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"Pleased in every way with service and repair!"
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"Excellent experience!! Very honest, friendly, and helpful technicians."
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"Great service"
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"Delighted as always to have the oil changed, while I sit and read, charge the phone and FitBit, and enjoy a bit of tv! The coffee, hot tea, cold water are the added amenities that make it so comfortable!"
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"Very courteous, prompt and professional."
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"My gratitude to the team at Westlake Independent was raised to the top again this week when I visited for my car's renewal. The confidence I have in bringing my car into them cannot be measured. Their recommendations for improvements always leave me with a renewed peace, as I drive 300 miles for my service. While it had been a bit too long this time, I was still received with open hands and a great experience of what customer service truly is! Go Craig...Go Bruce...you all are just the best!!"
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"Friendly, knowledgeable staff. Thorough. Considerate of the clients time and needs, not just the facility's. Honest in their dealings with me--time and cost estimates accurate. Have helped keep my car in very good running condition. My 9-yr-old Accord drives like new."
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"Please see my 'Personal Message'"
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"Jeff Ramos and staff have gone to extra lengths to make sure that our car was repaired. Excellent communication and friendly staff....thank you!"
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"Greg has taken care of both of our vehicles for years. He and his crew are professional, knowledgeable, curteous, competitively priced, accommodating with scheduling, and able to explain issues and problems so that we understand them."
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"Their customer service is top notch."
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"They do great work at reasonable prices."
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Review by:
Brooks E. R.( Honda Accord)
"Excellent as always! I continue to be impressed by everyone's professionalism and friendliness."
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Review by:
J. O.( Chevrolet Silverado 2500HD)
"Very professional and thorough and at the same time friendly and warm"
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"Yes, I have recommended Town and Country to others."
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"They are really good work and are very nice."
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"Quick and reliable- hard to ask for more."
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"Prompt and Excellent Service - I will recommend to my friends.\n"
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