If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Another pleasant experience at this well-run business. Making the appointment was simple and handled efficiently. I was greeted by the owner on check-in, and he thanked me for a recent referral that I had made. I took advantage of the oil change and 57-point inspection coupon received in the mail, and that price was reduced because I had furnished my own oil. The work was done within 90-minutes while I waited in their comfortable waiting room. I would recommend this business to anyone looking for an honest, fair and efficient auto repair facility."
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"I do referrals and Im please with your Professional experience, and most of all how well my car runs."
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"Very High Quality Service + Reasonable Pricing = Highly recommend ! !"
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"great and dependable service. I couldn't ask for anything more!!!"
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""I was a tourist in town in need of immediate repair. The staff took care of me (even providing friendly shuttle service). 100% friendly, effective , and reliable.""
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"Friendly and Quality oriented staff. Quick turnaround on my inspection."
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"As normal your service was great, but when I brought home my car I noticed that there was a ton of over spray from the body shop. I had to clay the car twice to get the overspray off."
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"Excellent service , keep up the good work"
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"The best!"
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"Diagnosed problem that was too expensive for me to fix and gave me other options instead of making it seem like I had to do it. The owner also gave me a ride home when i dropped it off!"
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"Always fair and honest. Takes time to explain why repairs need to happen or can be deferred."
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"Thanks for all the hard work guys, I really appreciate it. It's nice to have a shop that a guy can trust!"
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"Excellent job. Appreciate the professionalism and the car was as clean as when I dropped it off. Will be bring my Volvo back in the future."
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"Dave, John, Hector and crew are great. Always busy, but not too busy to help you or answer a question. Very knowledgeable and honest. Hard to find a good shop that doesn't overprice or try to sell you on unnecessary repairs. My alternator went out and i could have tried it myself, but i never worked on a side engine before and i know how hard it is to get to the altanator and you know how it would have went. They had it to me the next day and everything is good. I have been around to a lot of shops and when you see a place with a bunch of cars being worked on, that speaks for itself."
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"A small piece of my car undercarriage had broken off and was dragging on the road - came here to get it checked out and repaired. The service was extremely fast, courteous, and trustworthy. After giving me options, I chose just removing the plastic part (older car, plastic didn't make that much of a difference anyways) and they even did it free of charge. I was out the door in less than 30 min with an appointment. Will definitely come back here if I have future car issues."
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"Great service, as always!!! Thanks, John!"
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"Great work! Much better than Gregs Japanese Auto in Bellevue."
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"Very knowledgeable"
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"Excellent communication and turn around! My car was in and out and delivered exactly when estimated. I was informed of other things I should tackle to keep my car running for another 200,000 miles, but without any sort of pushy salesmanship that no one wants to deal with. Super reasonable pricing for the quality of work done. Weather you have an M5, or a little 525i like mine, this shop is the right one for you!"
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"Very friendly, informative staff. The service was excellent, efficient and reasonably priced. These lovely people will be my go to service from now on. I recommend them highly."
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"I have always found the technicians to be very thorough and am always impressed with the professionalism of all staff members."
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Review by:
Jennifer M.( Jeep Patriot)
"That I have always relied on Cooper Lake to service my car and my husband's car and we have never had a complaint or problem with their service in the 6 years we have been going there with 4 different cars. They are always pleasant, can get me in quickly and do only what you ask them to or what is needed."
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"Good service at prices better than dealer."
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Review by:
Bob J. S.( Chevrolet Silverado 2500HD)
"Best place, prices, and people to work with."
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Review by:
Travis R.( Chevrolet Tahoe)
"I would highly recommend."
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"Outstanding service, my car is just like new! Thank you!"
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"You guys are the best!"
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"I trust EAS with my vehicle repair."
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Review by:
Asunción A.( Mazda CX-7)
"I would tell them that Road's Japanese Auto Care employees are very professional and would do everything in their hands to satisfy their customers."
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"10-year customer. Great as always."
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"I would tell them that they are excellent, I told them I was going on a trip, and they checked the vehicle over from bumper to bumper, and took care of everything for me that needed to be done, replaced the serpentine belt, battery, to make sure that I had no problems. I trust Larry and his staff for all of my car needed."
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Review by:
Laura B.( Ford Explorer Sport Trac)
"If they went anywhere else they would not and could not be as pleased. I wont go anywhere else."
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"We have both our 2015 Subaru Forester and 2005 Mini Cooper maintained by Sound Auto Care and have been very happy with both the quality and timeliness of their work."
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"Emissions testing was fast and easy. I made an appointment and they got my truck right in. Staff is friendly and easy to work with."
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"Friendly service as always!"
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