If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Don and his team always provide excellent service, and this was no different. They fixed the problem quickly and expertly. They also identified a new problem and were able to fix it before my son drove back to college."
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"I'm so happy a friend who also has a Honda Element referred me to Westlake Independent. I've had the car to other shops, this is the first time I've never had to second guess the service."
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"communication and multiple cost solutions"
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"Victor said the work was good."
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"Thank God for Roger, an actual honest mechanic who does good work."
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"I found the VShop via Google when my Audi needed to be repaired. I felt at ease about taking my car there after talking with Roger on the phone. I was pleased to have my car back at the promised time and was especially surprised that it was washed and my tires were shined. I highly recommend Roger and his mechanic Raymond. They are professional and very caring people. I could feel that they had my best interest at heart. They go the extra mile for their customers. I appreciate the service. It's very satisfying."
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"They are very knowledgeable, courteous, wonderful people !!"
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"Eastside Bavarian has been taking care of my vehicles for years. The entire crew is always very pleasant and professional. If you are looking for a reliable honest shop that really knows BMW's look no further."
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"Did great work on repairing the window, however there was still some glass on my driver's seat. I've had a lot of work done here, and this is the first issue I have had."
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Review by:
Alison B.( Mercedes-Benz M-Class)
"They were very good at explaining what my car needed. Good with communication."
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"I would definitely commend them. Great service, very responsive when calling in, and the pricing is very fair."
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"Honest, efficient, dedicated and reasonable. BMW could not correctly diagnose and repair our electrical problem, but Pro-Cat did and they charged us less than BMW did! Thanks Will!"
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Review by:
Joellen K. I.( Hyundai Tucson)
"It is a family owned business, that listens to the customer and fulfills requests. Great customer service with friendly employees!"
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"Without a doubt, the best auto repair I have ever been to. The quality of work is excellent and the customer service was really what amazed me. Just a great place with great people. I didn't even know the owner was the owner till long after many correspondances and conversations. To me, there is a lot to be said about a man who is humble and kind. Who takes care of his customers and his employees. People like him, you are happy to see successful. I'm serious, if Ventura has Best Business awards, I nominate Concours Motors. Thanks guys, my car is running great!"
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"Great service, feedback & explanations about condition of my car. Thank you - I will be back and refer to others."
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"I've been taking cars here since 2009, always happy with their honesty, customer service, and promptness. They are reasonably priced and flexible as well."
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"Great service"
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"Great work as usual."
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"A job well done as usual."
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"Always fast and friendly. Great local business!"
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"Service and honesty were excellent! I thought that I needeed a complete brake job because my Toyota was 5 years old with over 85,000 miles, but the mechanic took it for a test drive, checked out the brakes and told me that my brakes were fine for now. 59 Auto repair told me that I could probably get another 30,000 miles before i needed a total brake job, They saved me over $600 in un-needed work. Also, they took me home and picked me up when the service was over. They are an honest shop that does quality work! I would highly recommend them to anyone! Ken Miyake"
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"Great service as always!"
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