Auto Repair Shop Reviews from 3/1/2012

"I wanted to find a place I could go where I don't have to be skeptical about whether a repair is really needed or not. I don't like getting ripped off. This was my 2nd visit to this an unpretentious operation, and my gut tells me they tell it like it is, do a good job, and are fair about their prices."

"My experience was excellent. Fast service - great communication with me while my car was being repaired. PayPal service - easy and convenient. Will definitely call on them in the future."

"Good customer service. Good explanation of work needed.Friendly staff. Nice to have shuttle service provided."

"The service was great all around. They kept me informed as to the pricing and recommendations. Never talked down to me because I am a woman. They were wonderful."

"Once again the best of every aspect of my visit. Everyone from Cindy, Sergio, Ray, and Jamie excellent in every way. I jokingly asked for rpr in 10mins and was ready to leave in 20mins from the time I got out of my car. We have always received excellent service any other questions answered this visit is rated a big WOW!! Loutrisha W. (daughter) for Malvin W."

"Great job! Heritage Auto did a great job of taking care of my care. They also found some issues that are helpful to know about my car."

"always very friendly and accomidating."

"Went in for a emissions test, was done it 10 minutes, that included registering the car with the DMV. Keep up the good work."

"I thought I needed new brakes and was considering going to cookie cutter brake place until I read the mostly negative reviews on Yelp. I searched a little harder and came up with Honest -1 Auto Care and boy am I glad I did! I brought my car in and described the noise. Michael, the Service Manager, said they could take a look at it and even offered me a ride home. I didn't have anything else to do so I opted to wait. About 20 minutes later, I was informed that there was nothing wrong with my car and it needed no work. Has that ever happened at any other car place ever?!?! There is always something wrong even if there isn't anything wrong. They didn't even charge me to look at it. The following week I took the BF's car in also for brakes. He did actually need them replaced and they gave me a reasonable estimate and completed the work in less than 2 hours. We will continue to bring both our cars back for regularly scheduled maintenance or any necessary work that may be needed in the future. On a side note, if you have to wait they have made it very comfortable to do so. There is a children's play area, coffee, bottled water, a nice tv, a pc but they also have wifi if you want to bring your own lap top."

"Great, friendly service. I was in and out in about an hour for an oil change, 20 pt inspection and tire rotation. Appreciated them having free wi-fi too :)"

"Very professional and gave all information very detail"

"Great, friendly service. Will definitely be back again and refer others."

"friendly, flexible, and experts at what they do. There is always an on time estimate and the work is always done well and on time. It is always a pleasure to work with Portola Valley Garage and their team."

"They are always flexible, adaptive, and responsive to my needs."

"The customary outstanding job. Excellent, professional, pleasurable."

"The work done and the customer service are first class"

"Great shop & staff,...gets the job done right."

"Trustworthy, excellent work, friendly; I'd wouldn't take my car anywhere else if you paid me!"

"Work completed in timely manner; prices are equal to other shops."

"I've been to Ayers several times now and Efrain provides detailed explanations, estimates and recommendations of repairs and maintenance required. And I very often get the car back cleaner than when I brought it in!"