Auto Repair Shop Reviews from 6/14/2012

"The total experience at Portland Auto was orgasmic and the staff beyond description.My only reply is to tell all my friends about the out of body feeling after the car was picked up"

"The vehicle needed work and Rochas found the problem,replaced the parts & when we picked it up, Tony showed us the old parts & explained what was wrong."

"I have been going to Gary for the past 3 years. He is honest about the work that needs to be done and will tell you what's most important. The work is done right with no hidden or extra costs added. I never feel taken advantage of."

"I lost my radiator, they got me in right away and I had my car back the next day. Great work!"

"EVERYTHING IS ALWAYS EXPLAINED PRIOR TO WORK BEING DONE AND HERITAGE STANDS BEHIND THEIR WORK..."

"Thank you for fixing my car. It sounds good. And thank you for being patient with me & providing me with a loaner."

"Excellent service, especially front desk staff."

"I was looking for an excellent Car repair shop closer to where I live, and this is it. They went out of their way to inspect and repair my vehicle, and they were all very nice People to deal with. They actually took the time to rebuild a part that was no longer easily available. I plan to take all my Car repair business there, and have already recommended them to Friends at work."

"Brought in the old Buick we purchased for our teen. Ivan worked to find discontinued replacement parts. Very professional and friendly. Were not told, however, that they wanted us to pay for the parts prior to ordering them until we came in to pick up the car and pay for the service they'd done up to that point. Will be back to have parts put on when they arrive, and for other service needs to our other family vehicles"

"Always friendly and helpful. Know what to do and then do it. My son, who we introduced to AutoWorks, will go no where else. Too many bad experiences elsewhere."

"Always excellent....job done well...and prompt.....thanks"

"As always, friendly, efficient, and proficient!"

"I have never ever bothered to write a review about anything online, but this place is truly a fantastic place to bring your vehicle for repairs. Always super friendly and easy going, they seem to always be able to take a look at my car the same day I bring it in (without an appointment!) and make the whole experience hassle free,But MOST importantly, they take care of me. It seems they are always looking out for my best interest and not their own bottom line. I have had a really problematic V W Beetle with an itchy check engine light and a nervous wife who needs everything to look and run perfect, so I have been in to see them at least a dozen times in the last 12 months. Each time they give me an honest appraisal of what is wrong and whether it really needs to be fixed or not. They have never repaired anything that wasn't absolutely necessary and have even caught loads of extra little problems that they fixed for free since they were easy and didn't need parts!! I don't know any mechanic except for a close friend or relative that would do that for their customers...it's like stepping back into the 1950's when people really cared about the job that they did.I would have my car towed from nearly anywhere in Washington state to have it repaired here and am really thankful to have discovered them!!PS: Just read the two bad reviews on here (one from when it was owned by a previous owner) and wanted to comment: No one gets it perfect every single time and these guys are so busy that sometimes they are not extremely pro-active about notifiying me when parts arrive. But everytime there has been a problem after they fixed the car (usually something new that was contributing to the main problem), they have always taken it right back in and sorted everything out. When this happens they don't even charge me labor, just parts.  To me it's not that there are never ever any problems or mistakes, it's how they handle them when there are.I also noticed that in both bad reviews the customer had to take a day off or rent a replace"

"Multiple visits have led to solid service; they do not try to get you to do the unnecessary. They finish when promised. One time I got a small scratch while my car was there; they arranged to have it painted cheerfully and quickly."

"Very knowledgeable and fast service. Kept me posted on status of all issues."

"Norcal Auto Tech is provide high quality, professional service they perform expert repairs, on time and stand behing their work."

"They do great work."