If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Car has been running great since Terry and his staff fixed it up. I feel the price was fair and the staff really seemed knowledgeable and friendly during our few interactions. However, the repair took 3 full days, and I did not receive any communication from the shop (i.e. progress update or cost estimate) during the process. This made it difficult for me to plan my travel each day since I was never given an idea of how long I would be without my car. Ultimately, I feel the work was done well and timely, but providing regular (daily?) feedback would have earned them a fifth star."
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"work was quickly and well done. I always feel well treated and that I leave in a safe car having paid a reasonable fee for work that needed to be done."
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"I recently brought my car in for a tune up and check. People are very friendly and the review was thorough and the work was done in a timely manner. I then had shocks replaced the next day, and again, people were very friendly and professional. They told me a time when the vehicle would be done, and it was. Previously, I've had my son's car worked on as well as my husband's truck. I love this place. They do outstanding work and they stand behind the work that they do! I'd highly recommend them to you."
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"Quick, easy complete and in a short as promised time."
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"great friendly service as alway's. thanks ron & chris. kevin ."
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"I will continue to use MD Automotive as well as recommend them to family and friends. Everyone there is friendly, polite and helpful. They deal with their customers in a straightforward and honest manner."
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"My 2005 Golden Anniversary convertable Thunderbird has been in storage for 2 years. It ran rough when I took it out. Now it runs great."
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"I just want to say how much I appreciated the service I received from the staff at Dennis Auto Repair. I needed to replace my brakes and Dennis asked a lot of questions and was very careful to try different approaches with the problems the car was having. I appreciate the time he took with me and the car."
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"Always the best of service and most trustworthy"
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""I just love the work these men do. Everyday we have so many issues and its a nice change to know I don't have to worry about my car. Thank you""
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"Clutch essentially replaced at 115k miles; began to act up around 117k miles. Although nearly a year later (vehicle isn't driven much), Heritage checked out the problem and made necessary adjustments at no cost to me."
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"Fast and great customer service."
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"Excellent customer service! JoAnn went above and beyond to assist me with various options to get my vehicle repaired. She was very patient, kind, and more importantly, understanding."
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"Got my wife's car in the day I came by and done that same day - a complete brake job. Very personable and welcoming folk."
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"Ken and his team at Eastside Bavarian are top notch. Very professional in every way. Ken calls me with a detailed quote of needed repairs, puts them into a priority list so I can address the most pressing. No pressure or over-selling. Treats my teenage son with respect. I am grateful we have this excellant service/repair business in Issaquah."
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"We received quick, personalized service at Portola Valley Garage. Highly recomend them!"
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"I've never had a bad experience at Craig's. Friendly service and excellent quality. Thanks guys!"
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"As a new customer with a "sick" car I had a lot of questions. Shawn talked to both my husband and me and explained what was needed, how much it was going to cost and when it would be ready. When I picked-up the car all was well and my car is running very well.
We will be back!!! Thanks again!!"
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"I was able to drop by at the prescribed time, waited about 30 minutes in their comfortable office and left very satisfied with their work and professionalism."
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"Great service and customer experience."
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