If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"I have been going here for over 25 yrs. I think that says it all. Good job guys."
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"This is my 5th service experience on a variety of vehicles that I have T&C maintain. They don't try to tag on extra expenses. They get approval for all work in advance and stick by their estimate. This is important to me. I appreciate honest and professional work."
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"Quick response and great customer service."
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"Being a first time customer is always a little nerve wracking but I had an excellent referral from my neighbors so when my ""Check engine"" light came on, I called. Marlan was not in a hurry, took all of my information and set up an appt. for the same day. Upon arrival I was greeted cordially by Gary, told what to expect and the cost, and they took my car right in. No waiting, no hassles. They found that I may be my car's worst enemy(had lost the gas cap) but there were a couple of other issues that I could either have done right then, or see about later. No pressure, no hard sell, just good honest advice. It was a great experience and I felt like most of the long time customers that came in - right at home with friends. I will definitely be back for all of my future needs. Thank you all!"
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"Great Service and looked at other stuff for free. :-)"
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"Gary, Leonard and all the crew at Frank's are excellent. They are honest, professional and very patient taking the time to explain to and help me prioritize needed repairs on my vehicle. I don't feel pressured or intimidated as has been my experience with so many mechanics in Las Vegas. I trust Frank's honesty and integrity and it shows in all their staff. Thanks so much!"
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"My first experience with Frank's! I wish I had found Frank's one hundred thousand miles ago! Excellent service received and I will use Frank's in the future and will recommend Frank's Mercedes service to my friends!"
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"On the rare occasions that I have to visit your shop for a repair (Beemers are good to their owners, after all), your Customer Service is over the top, no exceptions!
Thank you for your consistency and care!"
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"Portola Valley Garage always goes the extra mile and this time was no different. Tim was very receptive to my problem and even though I had to show up there without an appointment, they took care of my car and returned it to me in the same day. once again, Bravo!!"
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"I always get great service at Preferred..... I have been going to Mark Miller forever.... I started with his great DAD in 1970!!!!!"
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Review by:
Edward D.( Toyota Highlander)
"Nice clean shop. Appears to have updated equipment. Had to wait for minor error to be corrected."
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"Excellent work and customer service is superb! There is no pressure to do a repair and they are slways happy to give an estimate."
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"service was good and price for repairs was lower than i expected."
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