Auto Repair Shop Reviews from 12/18/2013

"My visit to Grassland Car Care was very pleasant. The men were professional in every way."

"Susan said she is very satisfied with this business. They are wonderful."

"Timely, personable and professional. Thanks, gals!"

"A great experience and reasonable prices. Nice, reliable staff too."

"excellent work in a timely matter!"

"Quick service! They kept me updated of what was going on and explained what was happening with my vehicle. Good prices too!"

"as per usual, great service"

"Good job and excellent customer service."

"The problem was minor but important. I'd inadvertently left my automatic wipers on and one was broken off in the car wash. The attendant found it but a part had to be replaced. I stopped by Frank's without and appointment, Brad placed an order with 'parts' . It was delivered within 2 hours. I returned and within 5 minutes, I had two functioning wipers. It was perfect. I didn't even feel embarassed about forgetting to turn off the automatic wipers before going into the car wash. Thank you Marie Shelton"

"We drove down to Florida from the Northeast in our late model Volvo XC70. When we arrived I noticed a strange sound from the engine that sounded like a bearing out of grease. So I scoped out a non-dealer Volvo pro on Yelp and found The V Shop.I was nearby, so I stopped by without a call hoping they could help. Roger, the owner, was friendly and immediately started checking out my car. He suggested a plan to do a more thorough diagnosis and was able to get me into their schedule right away.I was impressed immediately with Roger and his shop. The place is spotless throughout, which actually says a lot about a shop. Roger is a Volvo fanatic, with an article on the wall about Irv Gordon (the three million mile Volvo owner). He's been a Volvo specialist for over 20 years. His thinking is about how to get 400k miles out of a car, and he has a preventive and intelligent approach to doing that which I have found dealerships lack. He also takes cars other than Volvo, which he told me he did because his customers demanded he work on their other cars. While there, I met one of these customers, who raved about Roger.He diagnosed the problem, which was a few worn parts including the water pump. He saved everything to show it to me while it was open and patiently and thoroughly showed me exactly what was wrong, even spinning the bearings so I could hear them, showed me what parts needed replacing, and any extra work I could optionally do that makes sense while it's open, and for the trip back. He was clear on pricing for everything and very reasonable on both the labor and the parts. I am sure the dealer would have been more expensive and less careful and attentive than Roger in their diagnosis. I am very knowledgable mechanically, but Roger was straightforward and clear enough that anyone could comprehend what he was recommending. When I came to pick up the car, everything was put together beautifully. They even wiped down the area under the hood to clean it up. They washed the entire car in and out, far more thoroughly than"

"Consistently great service. Thanks!"

"They would be treated fair. I like that they are honest about what repairs are really necessary and which ones can wait.....I never feel pressured into doing repairs."

"The quality of work is great, if they run into something un expected they will call first and let you know that it needs to be fix or it can wait a little bit of time . They do not replace items if it is not needed. Very honest and frendly."

"Excellent service...friendly staff. The work is done professionally and no extra work is pushed to the customers. However a thorough inspection is done and recommendations are made."

"Great customer service, high quality of work and work ethics."

"Highly recommend Garry's, honest and helpful and knowledgeable"

"I find everyone at the shop to be trustworthy and very helpful. Especially Josh. He is very attentive and thorough. He made me feel like I was the only customer he had to deal with."

"They were a wonderful help and very informative. I will be coming back!"

"Steve was the absolute nicest guy and helped me get everything I needed done on my car for my upcoming trip."

"Excellent job thanks to Ben"

"Excellent customer service, quality work at a good price and a very hands-on personal service experience. I love giving my business to a family-owned small business who understand customer service. What a great change from the dealership experiences I have had from VW."

"Excellent customer service. They took extra time in assisting customers that went above what you see in most places. Will definitely go ther again and recommend them to my family and friends."