If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"excellent diagnosis and prompt service."
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"the Service Representative was very cordial & took the time to explain all the information I would need to determine the repair of my auto."
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"They are so honest! They never try to scam or do unnecessary work, which is so rare in the business. 😊"
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"Great service as always."
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"I got a Volvo 2003 v40 and I it gave me so many problems |I brought it to different mechanics and the only thing they did was charge bills and did not fix anything . I found TheVshop page and I decided to brought it to Mr Roger. I should do it from the beginning and probably I would pay less.I am very thank to Mr Roger and Ramon that fix my car . I am glad I found a honest and professional person.I will bring all my cars and my family's car to Mr Roger. Thank you Mr Roger. Diana Dublin"
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"excellent service, knowledgeable staff"
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"David said they are honest and they get everything done without doing something that does not need to be done."
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"Very trustworthy! No gimmicks or attempt to sell you on something not needed. Quick service and very polite and professional."
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"Everything as promised. Very happy and satisfied."
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"Excellent Service - took me on time. Very friendly"
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"Great Service!!! ...and, as always, Dan is the Man!"
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"Great prices, easy to schedule an appointment! Fast & efficient."
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"Nice and friendly stuff great service"
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"Great service in a quick efficient and quality fashion"
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"Complete car care is trust worthy and excellent in taking car of my car. I recommend this highly."
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"Fantastic service! These guys know how to fix everything and they know how to treat people. Only place we will ever take our vehicles."
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"As usual, things went very well and I was out of my rental car within one day!"
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"We are so lucky to have found a place that we trust. Thank-you!"
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"I find Bob Kaiser's Repair shop to be an honest garage. They have fair pricing and get my vehicle back to me quickly."
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"I always receive excellent service when I walk in. They are prompt and courteous."
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"The crew at Ron's are awesome. My car was experiencing some unusual electrical issues, recently, and they were able to diagnose and fix the problem in a timely manner. I appreciate their wonderful customer service, as well as mechanical assistance, and the shuttle service they have is great too! I wouldn't take my car anywhere else for servicing or for a mechanical problem."
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"They always take the time to explain everything they have done and make me very comfortable. The entire staff is very knowledgeable. Thanks"
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"Unexpected and unscheduled repair was performed quickly and in a manner which minimized my cost."
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"I had a very good visit to your shop an they are very nice an friendly . Would retrun for repair work when need for my vehicles . Thank you Steven hoffman"
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"At ProCat, I feel like a member of the family. You get personal service & quality repair. I also like the fact that they are an independant shop endorsed by AAA. That means alot to me."
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"got the job done fast an professionally"
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"Always good job"
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"I was happy about the service and greeting I received from Pro-Cat."
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"i need a meeting with Steven and Sue"
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"Great as always. Lester Glenn is actually going to replace the transmission. The service person I was dealt with today was older and he did'nt normally work at any one location. I mentioned to him that Pro-Cat made the diagnoses repeatedly. He stated that he knew Steve and that he is "honest as the day is long"."
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"I always get treated right at Pro Cat....professional service without all the drama-the techs take the time to explain the repair in laymans terms and repairs were finished on time. thanks Pro Cat !"
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"I've been using Pro-Cat since we moved into the area. Their work is guaranteed, their customer service is top-notch, and their pricing is reasonable. I've had four cars there for routine maintenance, and they have done an excellent job each time. When we were looking to buy another vehicle, Steve had us bring it by so he could take a look and see if there were any mechanical difficulties - and there was no charge for his time! I couldn't be more pleased with how they treat my family and my vehicles. They have a customer for life!"
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"You guys & gal are terrific"
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"Thank you. Tell will to get back to work."
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"Thanks guys! The old Nav is running great!"
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"Always the best!!!!!!!!!!!!!!!!"
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"I was extremely happy with Pro-Cat. They all were so nice, helpful and did a very good job on my car. It was a pleasure dealing with the family."
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"Phenomenal customer service!!"
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"I was expecting a tire rotation but, it was not done"
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"Great service, reliable, trustworthy family owned business!! Comfortable waiting room. I have been having my cars serviced there for years. They are the best!!!"
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"Very satisfied. The explanations & follow-up is excellent."
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"Freindly environment with great service"
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"Well done job and friendly staffs."
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"Please correct my name to:"
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"very good people&service,,honest, my only place to go thank u"
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"I definitely Would recommend Pro-Cat service center to any & every friend in need of auto service. This place had a family style feel to it,took the time to listen to me,took care of my problem & did great work."
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"Good job Steve and Sukhee. I like the survey and the thank you email. Nice touch. I am giving your info. to a couple of folks in island heights I know."
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"You are great! I trust your judgement and am glad for your honesty and help"
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"I would & have recommended Pro-Cat to anyone who is considering auto repairs"
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"Pro-Cat did an outstanding job on my vehicle. They were courteous and very professional!"
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"I always take my vehicles to Pro-Cat. They do an excellent job and fast."
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"Reliable, professional and dedicated service. A 5 Star rating well earned."
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"Overall, solid. Steve knows his stuff."
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"Warm and caring! You know what to expect when you go to ProCat!"
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"Stayed late to work on car. Decent pricing. Owner gave really good feedback on car and repairs. Great customer service and really nice waiting area."
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"always great almost 30 years from the days of the green road runner"
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"Steve and Sukie run an honest, reliable, knowledgeable, clean and friendly repair shop. I have been going to them for years. I would highly recommend them!!!"
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"Thank you for your honesty and professional work ethics. Happy New Year!"
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"you guys are always highly professional would send everyone to you thanks see you soon"
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"Did a good job as always. Check engine light is back on, but that's probably due to the other code the computer kicked back for the o2 sensor or whatever it was. The main reason I went in was fixed. Thankfully it was only the crank sensor."
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"Located the problem quickly and repaired it the least expensive reliable way."
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"always pleased with svc and friendly atmosphere"
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"You guys are the best!!!"
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"The attention to detail, professionalism, depth of knowledge and quality of work; combined with superb advice for myself the customer is not matched anywhere locally."
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"gave you the problem. you solved it . all better."
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"FOUND YOUR STAFF VERY HELPFULL AND CAREING. ALWAYS A GOOD EXPERANCE DEALING WITH YOU."
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"Great service been going there for years !"
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"Steve, you and your staff have always treated me well. I appreciate your though approach to solving problems."
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"Fixed right the first time. Steve and Suki take time to explain things and are trustworthy not like the dealerships. Thanks."
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"I have recommended PRO-CAT to friends and family."
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"Thanks! Was in and out in about an hour or so. Happy New Year!"
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"always top notch service"
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"Phenomenal service! Forget about the rest and go to the Best!"
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"Willie was extremely helpful troubleshooting my traction control and check engine lamp problem around their closing hour to assure my vehicle was safe to use by reseting the computer module. He also discovered the engine oil was low and filled it. Willieven took the time out to show me a small video how a throttle body unit work that may be the cause of my problem unfortunately, the work he performed lasted two says and we scheduled an appointment to readdress was the problem is."
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"Steve and Sukhee always deliver an outstanding service in a timely manner. They show a willingness to provide a solution regarding any situation or problem."
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"satisfied as usual"
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"My car was diagnosed efficiently and described to me in great detail. I will be returning for all my service needs and will greatly recommend to my family and friends."
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"Thanx. Car runs better and stops more effectively. Much safer driving."
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"Very good service done at at good rate"
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"you guys are top notch as always"
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"Great service, thank you."
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"Great Service."
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"Thanks for all the info... I think I am going to buy a new car!! See you soon!"
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"Good communication, handles the warranty company and thorough."
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"RUNS GOOD"
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"Steve and Suk Kee always provide the best service. Highly recommended if you want quality service."
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"Good job , was able to fix what two other shops could not."
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"Very friendly people and atmosphere"
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"Fast and friendly"
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"Great job. Air conditioner is working well."
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"Welcoming service, very friendly."
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"Friendly, Professional and nice to feel like I got more then I paid for. the Quality and caring were beyond noticable. Thank You Pro-Cat, for taking care of my car! especially Thank SukHe at the Counter!"
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"Yes - The mechanic took the time to explain what he's doing and did not replace parts unnecessarily."
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"Glad the tow truck driver recommended you when I broke down. Very professional and knowledgeable."
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"Car was fixed. The mechanic found a warranteed problem with the AC and fixed it also. Steve was out with Windex cleaning up smudges on the grill when I got there."
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"Very good service. Friendly staff"
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"Very happy to have found you guys."
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"Steve, please e-mail the pictures you & Kevin took of the brakes on my Ford F-250. Thanks"
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"Good Service, Good People, Good Experience."
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"A bit expensive but as with everything in life, you get what you pay for. They spent a lot of time diagnosing a problem that most shops would not do."
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"Shop was able to advise me exactly what was wrong with my vehicle. The repair was made and they did not try to sell me more of something I really did not need. Friendly and well educated in the field. Also the owner is very knowledgeable with older muscle type cars."
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"always recommend you to others. Glad to see Will back."
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"Excellent job! Would recommend highly."
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"Excellent"
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"Great job. Steering is back on track and I have confidence in the safety of the car."
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"Great service, awesome team and excellent service. Thanks guys 😄"
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"Friendly staff, great service, fair prices. ......... what more do you need?"
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"Very personable and helpful"
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"pricey,but the repairs were done without delay. they are pros."
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"Everybody is always polite and friendly. I would recommend Pro-cat to all my friends."
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"Thanks for the thorough inspection."
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"PRO-CAT WAS VERY EFFICIENT, . ALSO DROVE ME HOME&PICKED ME UP WHEN CAR WAS READY! FAMILY OWNED AND VERY CURTIOUS!"
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"Excellent customer service and knowledgeable workmen. Now that we've become a part of the Pro Cat family week never go anywhere else."
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"Quick, efficient, friendly and excellent follow. Nice family."
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"Steve, Sukhee and Will always provide great service and advise,. I recommend you go here first."
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"Outstanding service, friendliness and a great place to do business with. Wouldn't consider going anywhere else."
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"Honest people...very good"
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"I am very happy that a friend recommended your services to me. I have been very happy with the work, customer service and prices."
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"The folks at Pro-Cat always go above & beyond !!"
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"Once again phenomenal service!!! If you want it done right go straight to ProCat and don't pass go!!"
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"It was my first time here, and I was very happy with the job they did. They took care of me in a way that says they care very much about customer satisfaction. I'm sure I'll be back when it comes time for my next service."
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"Handled the warranty company on my behalf and was very good at communication."
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"Price was given when I dropped off my car. Courteous service'."
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"This is an amazing shop, where they take care of you and care about your car. My older model is in great running condition thanks to Pro-Cat."
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"Great, fast service. Extremely nice and friendly people, and they explain to you exactly what's wrong with your car and what they did to fix it. Never going back to my old mechanic again."
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"Immediate and excellent service. Definitely would recommend this shop to others."
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"great service"
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"Pleasant thorough service. Reliable and reasonable."
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"Thank you once again Steve for your excellant service. Repairs made quickly and accurately with no Bull...a trustworthy mechanic is very hard to find....Thanks again Pro Cat !"
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"Owners are honest, professional and knowledgeable."
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"Honest people,"
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"Always fair and honest."
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"Great work. Thank you."
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"Had I not been on vacation this week, finding out at the last minute that my car wasn't going to be ready until 11am the next day would have posed a major problem for me as I had no other means of transportation to get me to work.Other than that I'm very happy with the way the car runs now. Thank you."
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"Thank you for doing great work."
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"Very happy with the service at pro-cat. I've been going to them for years and always recommend them to friends and family. I tend to ask a lot of questions about repairs and they always answer them in great detail so I know exactly what they are doing and why which is very important to me."
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"Love ProCat...the customer service is wonderful!! Very honest and very reasonably priced."
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"Its rare to find a genuine honest mechanic these days, ProCat has -again-exceeded my expectations and provided excellant service and top value. Your my mechanic for life !"
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"I feel like these guys are the best in the area and when I leave the shop I always feel like the job was done right. Maybe a bit on the expensive side but you get what you pay for and they do good work. Nice, honest people and the best mechanic that I have used in the area."
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"I am very satisfies, as always."
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"yes"
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"Very competent! My new go to place for all my automotive repair needs."
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"Awesome job! The price could always be"
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"I think the wrong size wiper blade was installed on the passenger side. I'll contact you on either Saturday or Monday."
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"Good to see this following up service."
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"Friendly. Honest and Good work all under one roof.........I would highly recommend Pro-Cat."
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"Recently got an oil change and did not want to wait on my day off. A member of the staff dropped me off which allowed me to get some work done from home."
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"Wasn't happy about the delay due to the wrong parts being order."
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"Nice and friendly like always. Lucie"
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"Very pleasant people to deal with and have never had any problems in fixing my car!!"
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"I have been going to Pro-Cat for many years and would not go anywhere else. Great service and friendly atmosphere."
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"My whole family goes here. Great people to work with. Very honest/reliable. Can't recommend any higher!"
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"Thank you for a great job, honesty, promptness and value."
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"Will return for service 06/19: struts, shocks, sepentine belt. Note that check engine light came on 06/12 pm."
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"Will be back to request repair of driver's side rear seat. Thanks for your prompt and professional service."
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"Unfortunately since I had my 2002 Monte Carlo in to the shop on Sat. June 29 for service my traction control comes on when I make sharp turns or just turn around the corner. This never happen before I took it in. WHY???????"
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"Great job Thanks"
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"The Pro-Cat team went above and beyond to fix our tires! We stopped by right before they closed and they offered to fix the car right away or give us a ride to where we needed to go! Excellent, reasonable service! Thanks so much!"
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"just gave you a perfect rating on Angie's list too!"
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"Best mom & pop auto service center in the area. You are treated like family, advised what you need, might need and what can wait until another day. Honest and the work is completed without returning. I would recommend this shop over dealerships."
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"Found the problem and fixed it right the first time. I trust this repair shop."
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"Great service and friendly people always eager to please. If you are having regular service or a troubling problem with your vehicle these are the people to take it to."
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"You run a wonderful automotive business and I would trust you with any repairs I may need.......also, you are good friends! Thank You! Jeanette"
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"As always the professionals at Pro-Cat were on top of the problem"
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"ALSO GREAT COFFEE"
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"GREAT SERVICE AS ALWA;YS!"
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"HAD A PROBLEM, YOU CORRECTED IT."
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Review by:
Craig L.( Pontiac Grand Prix)
"That its a great place, where you will get a honest accessment of your car's problem."
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"Trust worthy, pleasant, & professional."
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Review by:
Valerie W.( Hyundai Sonata)
"I always recommend Garry's to my friends and coworkers. They are very honest and always advise me of what is truly needed, what can wait, or what doesn't need done at all (regarding dealership recommendations). Always appreciate Garry's!"
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Review by:
Kathy W.( Subaru Forester)
"Been coming here since 2004. The ONLY car guy I trust. I recommend you guys every chance I get...car wash, Trader Joe's parking lot, etc. No idea if anyone ever comes. Thanks for great service!!"
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"Great service at competitive prices"
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"excellent quality and recommendations"
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Review by:
Reverend Bethany C. C.( CHEVROLET TRUCK P 10 20 30 VANS)
"I am (already) referring others to Milstead Car Care and informing them of your company's exceptional staff and quality service--including Ben's excellent attention to detail and information--during every step of the process."
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Review by:
Kathy M.( Mercedes-Benz S-Class)
"I would tell them that JOe's Foreign Automotive provides excellent quality service and customer care at a very resoanble rate. The work is done in a timely manner and completed when promised."
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"Awesome service. Great people!"
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"This shop has done better work than other places that we took the car. Like the way the place is run. I trust them and they have stepped up when things didn't turn out right. Recommend this shop without reservation."
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Review by:
Doug S.( Dodge Truck RamCharger-AW150 1/2 Ton 4WD)
"Outstanding and very friendly"
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"Absolutely top quality work and superb customer service"
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"I won't go anywhere else"
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"Excellent service"
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"Great service as always, willing to work with me on several items. Chris and Jason always explain everything needed to be done and never push to get you to do them."
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"Knowledgeable, Honest, Fair, Reasonable"
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"Great Service. Thanks again."
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Review by:
Janet E.( Mini Countryman)
"My tire was damaged in a pothole and my car unsafe to drive. My husband called and over the phone received help in picking new tires and they were installed the next day! Great customer service!"
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Review by:
Maggie R.( Chevrolet Malibu)
"I have and do recommend Kens Car Care every chance I get. I find them very helpful, honest and fair.."
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"My van is only serviced by ProService.I just had my van in for a tune up. The van has never run this well.It's like driving a new van. I am very satisfied and will bring my van back again."
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"I am a repeat customer (not because of shoddy workmanship, but because my vehicle is over 30 years old!) because I am certain that I am getting the best, most effective use of my time and money. I assert that the same will be for you."
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"I am a full time RVer when I am in town this is the only place I like to service my 3500 Dually good people to deal with."
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