If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"My car overheated the dashboard lit up with errors and beeped. A quick call to Portland Auto and within 24 hours my car was back on the road. You cannot get much better service than that! THANK YOU!"
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"Keep up the good work!"
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"You guys are theBest!!"
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"As usual excellent service"
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"Great customer service!!! I stopped in and they were able to service my car quickly. Very honest as well! I'll definetly go back!"
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"It's obvious from the first phone call that the staff and employees are well trained to focus on customer service. Even though their office is very busy, they do a great job of making me feel like I'm the most important customer they have. Work is always completed promptly and the staff communicates to me what they anticipate costs to be BEFORE doing the work. So, no surprises. I appreciate that."
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"Trust is the biggest issue when dealing with someone working on your car. I trust Andrew completely, 100%, and highly recommend Auto Europa to anyone looking for honest, hardworking, say what they mean work ethics. It's always a pleasure."
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"These guys are the best. Honest and hardworking. My recent car issue was attended to promptly and for a very reasonable cost. I don't hesitate to refer anyone here for their car service needs."
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"I always get great service and quality at PCA. During this last service visit, they even came in below estimate because they said one of the parts didn't need to be replaced just yet. It's difficult to find that kind of honesty these days!"
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"The service manager, Harry, was very helpful. The technicians found the annoying squeak I brought my '02 Envoy in for. This was 3rd shop to try. Turned out to be hood latch. Cost to fix was very fair, especially considering time involved finding source of noise. Nice quiet truck now! Will be back."
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"As always, Alternative Auto care provides high-quality work with unusual integrity."
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"You guys when the extra mile, literally. Bringing my car all the way to concord to make sure the programming was done right."
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"Dave and the crew are quick, honest, and reasonablly priced. Always a pleasure."
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"I always have a great experience at Viking Automotive. Jeff knows I am on a limited budget and tries very hard to only do what is necessary based on my requests. I trust this organization AND it is very hard to earn my trust with car repairs because I have been taken by SO many local organizations. They are wonderful and deserve all of the great reviews they get!"
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"Work done on time at price quoted. My car was way cleaner when received dealer cleans outside with just a pressure wash was surprised to see the rims decently cleaned as well as windows on the inside and a vacuuming too."
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"Great Job by all as usual."
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"Test review, but ya'll rock!"
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"Phil was great. I'll be coming back"
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"All work was performed to my satisfaction. My car was ready prior to the time it was promised."
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"My experience with Terry's was amazing. I was surprised at how quickly brake pads, new battery, and oil change was done. The staff at Terry's are always friendly, knowledgeable, and appreciative of their clients. I would recommend this company in a heartbeat!! Thanks guys for great service."
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"I've known Jason for a long time and really hope he has great success. I stopped in to make an oil chnge appt. and they did the oil change immediately. The guys are always friendly and helpful. I always have a great experience . SGS"
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"very professional (pun intended)"
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"Great as usual."
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"thank you very much. you always do such a great job on our vehicles."
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"You guys are the best. Thanks"
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"the whole car feels better when I bring it home from you working on it."
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"You guys are the best! Professional, knowledgeable, and honest. I recommend you to all my friends."
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"You did it again! I came in for regular oil change when John came in to tell me that one of the techs had found a severe crack in my timing belt. I had been told several months ago about cracks but had forgotten to put it into my budget. John pulled ooutall the stops to make the repair as affordable for me and after the repair showed the belt to me...scary!! Thanks for saving me time by finding the problem while I was there...and for possibly saving my life."
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"honest and trustworthy"
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"Superb job!"
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"Always makes everyone feel at home! Everyone there always has smiling faces, honest, and always does their best to help anyone in need. Xoxo"
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"I am very happy to have this protech close to my home, I really trust these guys to take good care of my car!!!"
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"always great"
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"I am satisfied with the work done on my dodge caravan and will be a repeat customer and do refer you to my friends."
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"My husband picked up my car after regular maintenance. John called to his attention two items, a fan wobble and tires that needed replacement, so my husband related the findings to me. I stopped in on the next business day about the tires -- and John was very persuasive that, although the tires would cost more, the FIRST thing he advised was have the fan fixed in order to avoid a much larger repair."
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"When I was recently told that I needed four tires on my Pontiac Vibe I got a quote from Protech and several other places on the same tires, hoping to "compare and save". Other companies offered a slightly lower price, but would have required me to make yet another appointment for tires to be rotated on a regular basis. I thought I could live with that until I considered that the Protech technicians had alerted me, in the past, to other problems with bearings and brakes when they pulled the tires for rotation or balancing. So, for me, it was a choice of "peace of mind" over the life of the tires rather than saving a few dollars right now. It's Protech for me! Thanks guys!"
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"great job will bring my car back for detailing."
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"You are not only efficient but everyone is so polite and friendly. Something we don't see at all businesses. You have kept my car in good running for many years and I sincerely appreciate all of you."
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"I TRUST PROTECH..FAMILY OWNED,,I COULD THERE ANYTIME FOR HELP."
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"I had my car detailed and it looks fabulous! You guys did an absolutely awesome job - it's like my car got a facelift. It looks years younger!"
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"Really liked and trusted the service I received."
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"You forgot to get back to me on the audio upgrades."
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"Thank-you for the good job on the camery."
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"Seat not put back and lights changed. It was only an oil change. Why do I get more items wrong on my car at this point when I have been coming to your location for a few years."
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"Have always been treated professionally by everyone there. Thanks"
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"Would recommend this company to anyone. They serviced my car quickly,like I had asked them to do. Will be a returning customer."
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"Great"
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"Have been using Protech for all of our auto repair and maintenance needs for 13 years now. Have always been very happy with the service, advice, quality, etc!"
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"You guys always do a great job,"
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"The most recent adjustment to my car was suggested by John and it has made the car feel and run more smoothly. Thank You!"
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"We always receive excellent service from Protech. We highly recommend them."
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"Excellent service! I love the new coffee machine. It gives me an opportunity to try new flavors, thanks!"
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"Courteous, polite and timely."
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"Great job, great price, kind and friendly staff."
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"Never a complaint about my service experience. Been a customer since Protech opened. Three vehicles later, I wouldn't think of going anywhere else."
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"As always the service and expertise we receive from the team at Protech compares to none."
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"You guys did a pretty god job. You always seem to be understanding."
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"Every thing was done as quoted !! No surprises and before the time quoted... I am impressed....Consider me a loyal customer"
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"They are always so nice and helpful. Never had a problem with them and would recommend them to friends and other family members. I have going to them for several yrs."
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"They fix my issues, tell me what I need to do, what I should do, and things that could wait or not an issue at all."
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"Honest people"
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"I was a about 10 minutes late for my 7:30 am oil change (sorry), but it took about an hour to get the oil change, which is a little longer than it has taken in the past."
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"Great place to do business with for both of my cars."
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"got my truck back with brake lines fixed in 1 day. quick service"
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"Tried at recommendation of a friend. Was not disappointed!!"
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"I know I can always trust PROTECH to service my vehicle with the utmost care and recommend what needs to be done to keep my vehicle in good repair. I've been a customer since you opened and wouldn't consider going anywhere else for vehicle maintenance."
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"Excellent service, as always."
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"Great service! Honest, and always reliable. We wouldn't take our cars anywhere else."
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"My wife brought in her Tahoe for a rear tail light repair & brake replacement. Not only were they fast & friendly but they called my wife to let her know she still had 50% life left on her brakes... I feel good knowing they treated her fairly and were honest about what work really needed to be done."
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"Fast, friendly and professional - thanks!"
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"Very satisfied with my service, quality job and service along with recommendations, that I do listen to and consider in future work, Thanks to all from the management, to friendly front desk staff, to hard working committed service staff."
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"Had a head light out so while I was getting my car serviced I had protech switch them out. Upon arriving home I turned them on along with my hi beam lights. I now noticed one of my hi beam lights was out. I opened the hood and noticed the hi beam bulb that was out was un plugged. I plugged it in and all my headlights are working fine."
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"We have always had great service at Pro-Tech. They have always been honest and fair. We came recently for a second opinion after the dealership recommended replacing our transmission. Pro Tech solved the problem (which wasn't a faulty transmission) for $300 instead of the dealerships estimate of $2000."
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"You all are awesome as always."
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"Work done promptly as scheduled and to our full satisfaction, as we've become accustomed to a Protech."
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"THIS A LOCAL SMALL BUSINESS VERY FRIENDLY. COMPETITIVE."
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"Ty & Bill,"
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"Honest and dependable. Look forward to having someone I can trust to work on my car!"
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"Great Job."
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"ProTech Technicians are always thorough and give me advance warning when a pricey service may be coming due so I can budget for it. I trust them and have never been disappointed."
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"My check engine light had turned on and even though Protech was slammed with cars to get ready for people before the holiday, they still found time to not only diagnose my problem but tell me they would have it fixed by 4:00 pm that same day. Over and above service and quality repairs - I can't say enough about Ty, Bill and their entire crew!"
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"I would recommend your services at any time. No matter how small the concern, your consideration and timely repair has always been a welcome service. We are lucky to have you in our community."
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"You guys always do a great job with our Stangs."
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"Yes I would and I have already done that"
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"Always a good experience with good results. Thanks!"
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"As always, a pleasure doing business with them."
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"Great service. Man at desk not very friendly. Maybe more training how to speak to customers."
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"Yes already we tell everyone about your great service, and recently referred a friend who also used your service"
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"I've been using Protech for a year now. I'm very satisfied with the friendly and knowledgeable staff. I feel their prices are very reasonable. I'm a very satisfied customer and I'm recommending them to my friends and family."
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"Ty you guys always do a great job. The price for the work done seemed pretty high compared to work I have had you guys have done in the past."
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"I am impressed with the Protech team after years of service. I trust them with my vehicle to make necessary repairs with quality care and charge competitive prices - that's why I keep going back!"
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"Great job as always!!!"
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"Great job as always. Friendly service and as always the work was well done."
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"Always a great job!"
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"Very good jobs done. And very helpful. Friendly atmosphere. Would definitely recommend"
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"Great service. They explain things in detail and are really friendly. I have referred friends and family members."
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"As always, I appreciate you!"
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"I will never take my car any place else."
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"Timely and honest"
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"Everything went well!"
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"Thanks for the great work !!"
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"Quick and professional service"
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"As always excellent service!"
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"Courteous, prompt and accurate service. Thank you"
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"nice job"
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"It is such a joy to have found an honest and good mechanic shop.We are grateful for their ability to diagnose,repair and stand by their repairs."
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"The people at Protech are always helpful, and ready to answer any question."
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"Very satisfied with the work and time in which it was completed."
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"I won't go anywhere else"
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"Very pleased with you service turn around time. Will return very soon with the rest of the family fleet !!!"
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"After moving from the west side of cinti to the east I had to find a place to take my family vehicles, found the best in ProTech! Awesome group of people thanks for everything folks!"
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"You all give me "peace of mind". You take care of my car, and me...and you are appreciated!"
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"Thanks for finding the bug in the Mustang! No more coolant problems. You guys rock."
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"TRUST & DEPENDABLE"
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"Thanks for coming through when we were in a bind!"
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"Thanks for another job well done !!"
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"I have sent many friends to you. You always do a great job on my vehicles."
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"Ty, your staff is very professional. Everything I have ever needed done to my car has been done in a timely manner and very affordable. I will only have my car worked on at Protech. Connie Slusser"
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"There's a reason I have been bringing my car to Protech for years - the people are friendly, the mechanics are knowledgeable and I know the repairs my car needs will be done correctly and for a reasonable price. I strongly recommend Protech for any automotive needs."
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"Great customer service. Work is done in a timely manner. Bill, Ty and Lauren are always available to answer any questions."
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"Always prompt, honest, and not pushy."
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"Labor was alittle high"
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"You guys are great!"
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"Great job!"
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"As always the work was done well and on time."
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"I got good advice on how to handle my tow. I feel confidant that my repair was handled properly. Thumbs up!"
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"Delay in completeing job due to wrong parts or defective parts from supplier."
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"Great service, knowledgeable mechanics, reasonable prices. If you need car repairs this is the place to go."
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"I always get to best service and care for my four cars."
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"Very satisfactory as usual.Thanks for the"
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"Pro tech is the best at service and satisfaction. I have been a customer for several years and would recommend them in a heartbeat!"
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"Was only a bit disappointed that no one bothered to reset my clock after putting in the new battery- just felt it would be a definited be sure it is all working thing."
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"Great Service Always"
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"Thanks for great service !!"
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"We found ProTech to be extremely knowledgeable and HONEST. We will never go anywhere else!"
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"You and your staff are ALWAYS helpful, courteous, and efficient. I appreciate the notes on the bottom of the work receipt about what services still need to be done."
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"Every time I bring my car for service, you guys take good care of me. A far cry from where I use to go."
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"Thanks Ty and your team! I appreciate the wonderful job that you do."
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"No squeaks truck feels right & no leaks."
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"Always on time; know what they are doing; always professional!! Love these guys!"
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"I would not take my car anywhere else. These guys do great work at fair prices and are very personable and professional."
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"The people at protech always take good care of us!"
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"Excellent service and price as usual."
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"friendly and knowledgeable"
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"Thanks, always do a great job."
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"I am very pleased with service I received on my vehicle.I was kept informed and the vehicle was done in a timely manner.I would definatley recommend you to others."
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"None this time :)"
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"Having a good car mechanic that you can trust and depend on is of great importance to me and my family. This is what we have with the team at Protech. Keep up the great work guys!"
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"This is the most reputable auto repair we could ask for.We have used them to service all of our cars and we do recommend to friends. We are lucky to have Bill and his crew so local."
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"We always appreciate you letting us know what needs work, what the price is, and then we decide"
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"Thanks! Merry Christmas!"
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"trust their advice"
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"Great service"
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"I know that we can always count on Protech for great service! Thanks for doing a great job!"
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"Everyone was nice & courteous, & I appreciate the shuttle service."
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"Excellent job balancing my winter tires. Sears tried twice but could not get it right. The ride is much more enjoyable now."
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Review by:
Doug M.( Volkswagen Jetta)
"Excellent! Very attentive and thorough. Glenn and his crew consistently do high quality work."
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"If you need auto service....call Babcock!"
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"outstanding service friendly people"
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"Honest, hard working team. They know what they're doing and I trust the work is done correctly. It gives me peace of mind to know my car is in good hands. Staff treats you with respect and listens to your concerns. It is a well run business that takes you seriously and their job seriously. I would recommend them to anyone in need of service."
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"Great Job Honesty you can count on !"
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"I TELL ALL MY FRIENDS AND ACQUAINTENCES (sp?) THAT MEYERS IS THE BEST! did miss the car wash last time"
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"I TELL ALL MY FRIENDS AND ACQUAINTENCES (sp?) THAT MEYERS IS THE BEST!"
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"If you live in the neighborhood you have to get your car serviced/repaired there. Gary and Tom are great people and the service tech's are great as well."
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"Amazing! Excellent service and knowledge."
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"Thank you for great service!"
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"Excellent experience from start to finish."
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"Always a great experience and quality work"
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"What else could one possibly want? Brought car in at 10 am for a smog; completed in 15 min!!!!! Great service."
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"great service as always"
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"Whenever I bring my vehicle in for service, they always make me feel that my concerns are important."
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"Very fast efficient and friendly staff. I would certainly recommend bringing your vehicle to Dennis."
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Review by:
Babs W.( Mercury Grand Marquis)
"Great place to go!"
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"Great service!!"
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"very prompt and thorough"
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"Work completed in the time frame promised, which was about 24 hours. Was ready well before I came to pick it up. Made for minimal inconvenience."
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Review by:
Ilene Kahn P.( Ford Mustang)
"GREAT, FRIENDLY, PERSONABLE, AND DIRECT."
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Review by:
Ian / Sandra L.( Honda Odyssey)
"Great quality, friendly and trustworthy customer service plus pick up and drop off is available upon request."
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