Auto Repair Shop Reviews from 2/27/2015

"Timely, practical and equitable repair."

"Good service. Well done"

"THE BEST OR NOTHING, THESE GUYS ARE THE BEST!"

"The repairs were made as promised at a good price and by the time promised. Most appreciated is that you brought the car back home on a snowy day for someone with limited mobility. Thank you."

"Always friendly, thorough, professional."

"They did a great job on my volkswagen bettle they did wonders on my front brakes and sealed my oil leak the main thing I was worried about I sure will go back to have my car serviced"

"They are always so nice and willing to work with me on scheduling my services to fit my budget. They take great care to keep you aware of what is needing done and will need done in the future without ever being pushy. They are super honest. I took my car to them one time when it was in "limp mode" (barely would go over 10 mph... they checked it all out; turned out the fuel line was just frozen. It thawed out fine and they didn't charge me! They could have gotten away with whatever at that point, but they didn't. I also love that they are a part of my little Vic Vil community and are LGBT, all female, and Eco-friendly. My only complaint is they don't always call when they are done with the work. Poor Heather is is always doing 4 things at once and never skips out on giving each customer full personal service and doesn't make mistakes, but that takes time and there is too much so people don't get called back as quickly as they could; she needs a little part-time office assistant."

"I have been a customer of Westlake independent for 28 years. I have had nothing but the best service there. I had taken my car before to Acura dealership in Westlake a year ago only to have their service techs damage my car and give me horrible service . I would never dream of taking my car anywhere else but Westlake Independent."

"He most complete review of all service needs. Friendly staff"

"My week plus scheduling for an appointment seemed a bit long, however the service was professional and completed within a very reasonable amount of time. It is nice to have a auto repair service within walking distance of my home. I will return."

"Like always.....Excellent service!"

"Once again, I had an awesome experience! Tony was kind enough to explain everything that was going on with our van. Outstanding service!"

"Rob is great, I will definitely be back for all of my service needs"

"Tops, tops, tops! First met owner as president of local chamber of commerce over 10 yrs ago, tho' had long-term car guru already (When I find something good, I'm loyal.). However, began passing out LG Automotive business cards over the years cuz I had such respect for Mr. Hernandez' low key, non-bragging demeanor, plus kept getting unsolicited positive comments from friends, clients and other car people about this particular shop. Just before my BMW finally died, I called Dave re fix-or-dump my '94. I had been referring folks to them before I became a solid customer with my new car (My former guru did only BMW's--dropped me after all those years.). I was whining to good friend who (behind my back) called his best friend, known to be very fussy about who handled his ride, for a top/honest new auto shop for me--Los Gatos Automotive (once again!). Frosting on my cake, as I already knew who'd be my new fix-it place. Not only is the owner patient (I'm a car ignoramus, but I like learning.), informative and honest to a fault, whole staff is that way. They work well together, conferring as a business, no egos in the way of sound work. A pleasure to deal with. I got my new stash of their business cards yesterday to hand out cuz I don't memorize numbers. If quality, honesty and efficiency is important in getting your broken car back to you asap, call Los Gatos Automotive. Whoever answers will be super helpful. Happy car, happy me--just ask the guys when I leave."

"I was pleased with the service. They were able to get me in and out within a couple of hours of my arrival, as I needed my car back the same day! My only concern at all was the cost. For what I had done, it seemed to be too much. Other than that, the staff were professional and very courteous!"

"I did an oil change recently and was in an out within an hour or less."

"Excellent once again!!!"

"oil leak"

"Good , timely service, coordinated by Ramon Montez."

"Awesome as always"

"Great work."

"Once again you have proven that you are the only place that anyone should ever take their car for service /repairs. I never have to worry that you are trying to do extra work that I really don't need., you only tell me what I actually need. Thank you Frank, Debbie and the rest of your crew.. Ladies, if you are single or not you should be bringing your car to Frank's for service, they can be trusted to treat you right. I have been going to them for 15 years and have never had a problem with them trying to take advantage of me or my purse.."

"I'm very happy with the service that I received today. Thanks"

"Thanks for your help Miguel!"

"Honest people to deal with."

"Done a excellent job"

"I always have the utmost confidence when bringing my car in for service. As usual Portland Automotive did a great job. Thanks to all of you...."

"Very thorough, professional, and honest. I would highly recommend this shop!"

"Excellent speedy service. Friendly."

"Outstanding!! Automotive repair shop, they take the time to do the work right the first time and ask questions and concerns. Plus! there customer service is Outstanding to go along with it. Thanks! Garry's"

"The guys helped me identify warranty issues that would have been missed otherwise. I wish they could perform the work! My only complaint is the time it took to complete the maintenance items I came in for."

"Accommodating, efficient and personal staff attention to their Customers - a pleasant place for you and car to take a break 😊"

"It's VERY rare that I am impressed with a auto repair shop but today was a surprise. I have come to despise and mistrust most mechanics, as they will try to pull a fast one on you. Not today. Very pleased with the fantastic customer service, speed, professionalism, and hospitality I experienced today. On top of that, their pricing was extremely reasonable. I will be back."

"Great service. Always professional. Goes a step above to let you know what the problem is and how it needs to be corrected at a fair competitive price."

"Best customer service in the DC- NoVA area. You won't be disappointed."

"Friendly staff, free loaner, good communication."

"One of the best vehicle repair experiences I've had. The technicians explained and showed the issues as well as went the extra mile on my vehicle repairs when they didn't have to... No annoying up-sale tactics. I will us them again."

"As always, Kris and the guys took great care of my car. Won't take my car anywhere else!"

"Always a great experience and love the surprise gift on my seat each time!"

"VERY PROMPT AND COURTEOUS SERVICE. ALWAYS NOTIFIED OF ANY ADDITIONAL ITEMS THAT NEED ATTENTION. I WOULD RECOMMEND THEM TO ANYONE."

"Very pleased with the whole experience will go there again."