If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"Love this place extremely friendly go out of their way to provide service and really go along way in making car repair or service a less stressful experience."
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"Everything was fine. You folks took our car back, fixed a mistake and all it well. Thanks a lot. Kevin"
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"Adam did a great job of serving our needs. The repair was handled in an expeditious, courteous manner and my wives car is running great following the work. I would recommend this facility to anyone who wants good work done. My only concern is the way labor cost is charged. Rather than actual cost it uses book values for specific tasks which can be overstated and don't reflect the actual amount of time needed. The actual amount of time is usually a function of the competency of the technician so I'm assuming the book values are based on an average of technician skills. Franks has excellent technicians and we hope they are able to repair work faster than book value. We are not wealthy and any savings we can realize is needed."
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"Keep up the good work. I like when my vehicles are fixed right the first time and I don't have to keep bringing them back. 5 stars"
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"Marty, The repair did not fix the problem, however, we talked about options and I guess I'll see you after you return from vacation for the rest of the repair."
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"The review title says it all. Very professional and honest establishment with customer with the customer interests as the core priority."
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