If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"I had several repairs done and had great experiences each time."
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"I have had reairs done several times and always had a great experience. I trust them to do the required work and it being done correctly."
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"Gary has been my mechanic for 20 years now. I know the work his shop does will be done well. On the rare occasion when something hasn't been perfect, it is fixed with absolutely no hassle. Gary makes preventative care recommendations well in advance while keeping my budget in mind, prioritizing the work by need. I have recommended him time and again."
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"great place to bring your car. honest and dependable."
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"I would trust this shop to do anything from an oil change to an engine rebuild. Kacal's has longevity in an industry that is infamous for having a high rate of poor service and customer satisfaction. They have earned this by being honest, well-priced, and willing to stand behind their service. I always see commercial vehicles from local and national businesses in their service bays. I'll never go anywhere else."
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"First time taking our Toyota in for work to anyone in years. We had put it off because we are used to being ripped off!! What a pleasant suprise to have all the work done for less than we expected, faster then we thought, and be treated fairly, by a crew who was communicatve and great to work with! Thank you!"
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"I was thinking of purchasing a used vehicle, that I took to get checked out as it turns out the vehicle was not what the dealer said.
To many big issues. So I saved a lot of money.
Thank you Preferred"
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"I called Tim just before closing, and held the phone up to the loud noise that my car (a 1997 BMW 3 series) had started making and asked if it could be driven the short distance to my home. He reassured me that the problem could wait until morning when I could take it to the garage. He quickly diagnosed the problem, ordered and installed the part, and had the car ready for pick up at the end of the day. It runs very well, despite 200,000+ miles---thanks to Portola Valley Garage."
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"Great service at a reasonable price."
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