If someone asked you about your shop's quality of work and customer service, what would you tell them?
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"I was not going to wright a review until i read the others. haha i find this funny. everyone says the work is perfect and on point.... from what i can see after spending THOUSANDS of dollars here over 5 years and two cars this is true. but then people are freaking out about the price. yes. i have noticed i have gotten a SLIGHTLY cheaper quote elsewhere....but think about it like this. your car is one of the biggest expenses in your life right under a house and your children. why let some scrub fix it for 100 or 200 bucks cheaper and mess everything up when you could come here. pay a little more but KNOW FOR A FACT EVERYTHING IS GOING TO WORK AS IT SHOULD! 5 YEARS OF ONLY EVER TAKING MY CAR TO THIS SHOP AND NEVER ONCE HAD A PROBLEM! BEST SHOP IN PLAIN-FIELD"
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"Had very good experience. Problem was corrected properly and in a timely manner."
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"Thorough Inspection / Great Work / Auto Club Discount. Absolutely Great."
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"Fast, efficient, friendly, and as always, a good job. Wouldn't take our rigs anywhere else!"
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"I never respond to reviews but the service and results I have experienced at skillman service compelled me to take the time to recommend them.From the minute they answer the phone you will know this place is going to be a pleasure to do business with."
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"Jim and his staff always keep my very old Odyssey running like a new car"
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"My visit was fine, as usual, and successful. Thanks!"
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"Great job as always - thanks!"
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"Always friendly, helpfull and service done on time and complete."
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"great service"
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"Sometimes the guys in the back slack of,for example my car was not vacuumed after an oil change as well as my oil change reset wasn't done. Those were the only issues and they were ver minor."
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"Very few automotive repair shops (even the brand specific ones) can rival the knowledge of the service people and the mechanics. The atmosphere is friendly. The service is quick. The prices are more than fair."
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Review by:
Don H.( Volkswagen Passat)
"I have been going there for years and have never found any repairs or information to be incorrect. They will truthfully tell you what in needed and no more. They are a top notch service provider!"
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Review by:
Don H.( Volkswagen Passat)
"I have been going there for years and have never found any repairs or information to be incorrect. They will truthfully tell you what in needed and no more. They are a top notch service provider!"
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Review by:
Don H.( Volkswagen Passat)
"I have been going there for years and have never found any repairs or information to be incorrect. They will truthfully tell you what in needed and no more. They are a top notch service provider!"
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"Always appreciate the excellent service and friendly atmosphere at Brown's. I appreciate the AAA discount, too. Never have had a complaint!"
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Review by:
Catherine R.( Toyota Corolla)
"You guys did a great job. My car feels like a brand-new car! Love it!"
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"Dependable, consistent, will solave the peoblem."
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Review by:
Cynthia P.( Volkswagen Jetta SportWagen)
"Customer service is great. Not sure about quality of work. Customer has no interaction with service technician, does not get to see parts replaced or have a look at the car or the work being done and ask questions. Seems like a dealership in that way. No chance to establish trusting relationship with mechanic. Car has rattles and tire noises that it didn't have when it was new. Still has them after service so not totally happy."
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"Thank You once again for taking care of me and getting rid of that engine light problem I'm glad it wasn't major and it runs like a charm! Thanks Ben !"
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Review by:
Cade B.( Hyundai Elantra)
"To talk with Fernando he's very knowledgeable"
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"great work and excellent time in and out"
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"As always, quick and outstanding work!"
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"The folks there go out of their way to offer excellent service, exceeded my expectations this visit!!!!!! Yeah team!!!!!"
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"Honest, but very pricey. Everyone was very courteous and professional and patiently explained everything I needed to know."
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