If someone asked you about your shop's quality of work and customer service, what would you tell them?
"So grateful to finally make the break from getting serviced by dealerships. Trust has been renewed with the service and attention at Eastside Bavarian."
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"Friendly people willing to evaluate problem although at a price. Repair was priced competitively and was finished over several days. Timely communication of status of the repair needed improvement. Work was done effectively."
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"As always, efficient and excellent service. Thank you!!!"
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"The people who work at pro were very nice. I got an oil change and they even put in an air freshener."
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"Vinay said the business had good service. The delivery time was as promised and the employees were courteous."
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"Excellent, professional, from the moment I contacted your office by phone"
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"Thank you for always being so accommodating and helpful"
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"The folks at 59 Auto are always polite and honest. They did a good job. They also checked my car and found some other maintenance needs but beyond reporting them, did not push me to add the extra work. They left that to me to decide."
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"The car was fixed as promised, no surprise."
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"I am really impressed with the detail of service since we started coming to your shop. The after service emails with details is great."
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"Superb as always!"
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"Service was done in a timely fashion and I thought the experience was to my satisfaction. Repairs were gone over so as to understand. Thank you. Ken"
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"Friendly and knowledgeable staff. The work was completed on time and was less than the estimate. I was updated when issues were discovered."
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"Kraftkare automotive industry found to be very friendly and professional, Ken and Steave really made me feel at home encountered them, I think this is very important when it comes down to spending my money, and they have great Qauilty of work as well"
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"They couldn't have been more meticulous about clearly explaining problems, and detailing their estimates. No pressure, no come-ons, just a friendly discussion of the facts, and laying out options. SO rare to find mechanics in whom you feel complete trust."
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"Excellent service. Work completed on time and under budget. Personal service and expert work at its best. Highly recommended."
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"Great fast, honest, professional service. Staff is like family. If service is needed you are informed,,if its not needed they let you know that as well."
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"Great"
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"Happy with the the service. John at the desk is great to work with and made sure little things like wipers and lights were all up to speed for our trip in additon to the repairs. Great professional staff. Also appreciate being part of your Roadside service program"
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Review by:
Teresa G.( Ford Windstar)
"The service I received was top notch, completely exceeding my expectations."
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Review by:
Jennifer S.( Ford Mustang)
"Everyone is very professional and extremely friendly and personable. They take the time to explain to customers what work needs to be done now, as well as what is due to be done on your next visit. Preventative maintenance is so important, and I really appreciate the care they provide to my car."
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"Efficient, polite, and knowledgable staff make it easy to have my car serviced effectively. I appreciate their work ethic."
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Review by:
Vanessa T.( Chevrolet Malibu)
"Gary and Tom are very good about telling you what problems you car has and what it needs to fix it. No beating around the bush. They gave me excellent customer service. The staff is wonderful. I will be back for my check up and any further needs for my car. Thank GARY AND TOM"
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"How courteous, knowledgeable and accommodating they are. All requested work was completed with recommendations for the future care of my car."
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"Quality, dependable service--and honest"
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Review by:
J. M.( Mercedes-Benz S-Class)
"See Doug & Martha. They're great. As r all the folks there."
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Review by:
Ursula L.( Volkswagen Jetta SportWagen)
"Qualified, kind and professional staff, local style with attention to detail and excellent service. I choose Specialized Auto over ay dealership."
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Review by:
John R.( Lincoln Mark VIII)
"They're very professional and highly qualified for automotive repairs and upkeep."
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Review by:
David H.( GMC Sierra 1500)
"Great family service center environment and professional business. Far exceeded my expectations"
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"Friendly. excellent service, honest and accommodating with immediate repairs. Upfront in estimates of cost."
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"We would recommend Cooper Lake for automotive service. They will give you the honest truth about your car."
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"AWS, to me, sets the Gold Standard for comprehensive automotive service. I have been to many dealerships [Ford] and independent shops, though my experiences at AWS were far superior to anything I've had before. Larry listened thoroughly to my concerns regarding the servicing of my light truck ['08 F-350 6.4], and took relevant notations prior to my leaving the vehicle for the day [I should also mention that I was offered either an Uber transport back-home, or the use of a loaner. I chose the latter, and what a convenience it was!]
I was regularly kept updated on the progress of of my truck, and my conversations with Larry and Caleb
were both reassuring and trusted. What truly sold me on AWS was not only the excellent customer service, but the highly-detailed diagnostic review provided to customers. AWS illustrates, by virtue of a great visual database, precisely what is 'going on', and where key points require attention/replacement/repair on your vehicle. In other words, it's a completely transparent process -- from start to finish. You'll be able to see potential repairs for yourself, and actually view technical images and wording in a file emailed to the customer.
I want to first highly recommend AWS, though also to extend a huge thank you to everyone at the shop for their careful and thorough workmanship, as well as their professionalism. We wish AWS Automotive a very Merry Christmas, and a Happy, Healthy and Prosperous New Year!
Looking forward to seeing you again.
Best wishes,
GP + Service K9"
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Review by:
Maureen D.( Toyota Sienna)
"Terrific service every time. Larry and his team are upfront, trustworthy and perform great work. They keep you updated on the progress, cost and timeframe of when your vehicle will be ready. AWS even offers a complimentary loaner car!"
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