Auto Repair Shop Reviews from 11/11/2017

"Fast, prompt, and quality service. Have been bringing my car to LBR for the last 5 years. Always satisfied with the service I have received."

"Been going there for years for our E320 M/B. Always satisfied."

"The crew at Ace Automotive are the best."

"So far so good at Hillside Auto! I could not be happier with my experience today. After being thrown around by Firestone & Pep Boys, my dad recommended Hillside to me. I was done with the big name brand companies. My tire had 2 nails in it and they needed to be plugged up. Firestone simply wouldn't do that because you ""can't patch tires if they're 5 years old."" BS. Went to Pep Boys-- it took an hour and 15 minutes just for them to tell me, ""we can't patch your tire, theres already a patch on the side and you aren't supposed to patch the side."" Wtf? Ok. Went to Hillside with no appointment, told me they're totally fixable and it would take about 10 minutes. There's a weird noise coming from my tire and Charlie told me it's cupping. Whereas Firestone told me it's probably my wheel bearings. Charlie said my car is way too new for that to be the problem, and that it's probably the struts that are causing the cupping. To be sure that's the case, I had them rotate my problem tire to the front, and my newer front tire to the back (so I could figure out where the noise is coming from.) The noise now came from the front, confirming that the tire is the issue & not something larger. However, in a few years, I will need those back struts replaced because they will continue to eat up tires. While my car was being serviced I noticed all the awards around the room, and the one that really caught my eye was from askpatty.com and that was the ""Certified Female Friendly"" award. That means that these people have literally been trained on how to service females & how to increase their loyalty with female customers. That made me feel so much better because I felt that I was being thrown around by Firestone & Pep Boys because I'm a young female. Charlie answered all of my questions with knowledge, expertise, honesty, and patience. When my car was ready, he informed me there would be no charge because of, ""everything that I've been through already."" Now THAT is customer service! I will only be coming to Hillside from here on"

"Took my car in almost immediately and fixed the problem without any delay. Always the best service anywhere."

"Before I even arrived they let me know what was going to be the more convenient for me as an appointment date and provided me with the assurance they would be s me to fit the time frame I had set for them. They have me options of parts and services and did not force anything I did not ask for during the repairs process. Finally, they helped me out replacing a flat tire that I had, fee we of charge. I highly recommend this anyone looking for capable and friendly service."

"They did great work, got it done on time and the price was spot on!! Highly recommended these guys to work on your vehicle!!"

"Eastside Bavarian never disappoints me - owners and staff are always professional, knowledgeable, and friendly. They're responsive, provide accurate invoicing, thorough inspections with written results and photos. And they give me a ride back and forth from home when anything more than an oil change. Thank you Eastside for taking the angst out of my vehicle maintenance. Greatly appreciate you, your impeccable standards and your amazing service culture."

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"I would say that I couldn't recommend them enough. The shop consistently delivers our vehicles back in a timely manner. They're always honest about letting me know what the issue is and if it needs immediate attention."

"Professional shop, thoroughly explained any issues. Very friendly staff. Seemed to enjoy and take pride in their jobs."

"They did a fine job!"

"Best repair service in the Bay Area! Excellent, honest work at a fair price."

"I received competent service."

"Great crew. I never worry if the job was done correctly or not."

"It’s been nothing less than outstanding on my first and second visit. Kory was outstanding also. Very courteous and knowledgeable concerning your business. I will return. Thank you!"

"I was very pleased with their service. They assessed the problems the discussed the options and the order of importance. They listened to my discription if the problem and found the solution accordingly."

"Excellent service. Car was delivered on time and"